Gatehouse Attendant - Temporary

The Morton Arboretum•Lisle, IL

2d•Onsite

About The Position

The Morton Arboretum is seeking 3 temporary gatehouse attendants to join their team. This role serves as the first point of contact for visitors, greeting them, providing information and directions, gathering attendance data, and collecting admission fees. The ideal candidate will have a welcoming and collaborative presence and be able to provide excellent customer service. Spoken Spanish language ability is a plus. The position is part of a front-facing team that values collective success.

Requirements

High school diploma or equivalent required.
1+ years in customer service required.
Basic math/bookkeeping skills are required in order to handle money and credit cards accurately and efficiently.
Must develop familiarity with Arboretum culture, people, mission, programs, goals, facilities, and grounds.
Must be comfortable in an outdoor work environment.
Must present professional image to the public by following the Arboretum/Visitor Services dress code.
Must be comfortable walking and standing amongst slow moving vehicles while communicating information, receiving and recording attendance for members and guests, and collecting admission fees.

Nice To Haves

Proficiency with Microsoft Office, a point-of-sale system, and Google applications beneficial.
Spoken Spanish language ability is a plus.
Find satisfaction and be energized by working with the public in an outdoor environment.
Self-motivated and able to perform duties with limited supervision.
Customer service-oriented individual who is able to relate effectively with people of various ages and backgrounds.
Ability to professionally and efficiently problem-solve in the moment.
Maintain a friendly, assertive composure with guests and members, especially during times of high visitation, customer conflict, and emergencies.

Responsibilities

Greet visitors in a friendly and welcoming manner.
Collect and accurately record attendance data.
Distribute appropriate Arboretum literature, answer questions, and provide information to visitors.
Direct guests quickly and efficiently through the Arboretum’s front entrance.
Conduct accurate retail transactions at the Gatehouse, such as collecting general admission fees.
Direct visitors and guests to the appropriate location for events/programs and staff appointments.
Collect admissions, share information, and manage traffic amongst slow-moving vehicles in the entrance drive to facilitate timely visitor entry.
Articulate accurate and timely information on Arboretum programs, policies, mission, and goals.
Remain knowledgeable about Arboretum programs, policies, and upcoming events.
Respond to emergency situations by sharing information with other Gatehouse Attendants as necessary.
Coordinate with Security staff to properly direct emergency vehicles.
Learn and utilize required software systems, including ACME point-of-sale, ADP timecard, When 2 Work scheduling software, and Google-based email, chat, spaces and documents and spreadsheet applications.
Demonstrate alignment with the Arboretum’s employee core values.
Other duties as assigned.