Gatehouse Attendant/Business Center (Campus Concierge) - PRN

St. James Place of Baton Rouge•Baton Rouge, LA

7d•Onsite

About The Position

Under the general supervision of the Support Services Supervisor, the Campus Concierge is responsible for ensuring that everyone who enters the campus is greeted in a pleasant, hospitable manner and that safe practices are maintained to reduce risk to the community. The Campus Concierge patrols the campus and staffs the guard gate, enforcing guidelines for behavior for all staff, residents, and guests. This position provides assistance and information as necessary and monitors the emergency response system. It requires familiarity with emergency action plans and close coordination with Police, Fire, and Emergency Response Teams. Reporting and documentation of regular patrols, unusual incidents, or problems is a requirement. All duties are conducted according to policies, procedures, and the mission of St. James Place.

Requirements

High school education or GED equivalent required
Basic computer skills
Must be 21 years of age or older
Must possess a driver's license and a clean driving record

Nice To Haves

Experience in the hospitality/security industry preferred

Responsibilities

Pleasantly greet incoming residents, staff, and visitors and ensure that entry into the campus is properly vetted (authorized to enter, temperature checks, etc.).
Provide information and assistance to residents, staff, visitors, and guests as needed (event information, parking, etc.).
Monitor the emergency call system and respond, in accordance with the appropriate procedure, to all fire, physical plant, and resident emergency call alarms.
Fully document all emergency and unusual activity occurring within the shift.
Inform the Director of Building, Grounds, and Support Services or Manager on duty of an emergency or unusual activity as soon as the situation permits.
Demonstrate proficiency at resetting the fire, physical plant, and resident alarms.
Maintain constant radio communication while on duty.
Conduct hourly radio checks to confirm proper radio operation.
Use the assigned cell phone while on grounds patrol in accordance with established guidelines.
Staff the guard gate as scheduled, enforcing the guidelines for behavior set forth for all staff, residents, and guests of the community.
Patrol the campus and assist with on-campus transportation, package delivery, or responding to resident requests or emergencies.
May act as Concierge of the 24 Hr. Desk as scheduled or give breaks to the scheduled Concierge.
Answer phones, operate a computer, and multitask in categorizing calls and situations.