Garden center clerk

Hy-Vee•Winona, MN

6d•Onsite

About The Position

Provides prompt, efficient and friendly customer service. Replenishes merchandise, ensures cleanliness and safety in the department, answers customer questions, and runs the register. This role is essential to the Garden Center department, ensuring a positive shopping experience for customers. Core Competencies: Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism.

Requirements

Ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
Ability to perform simple addition and subtraction; copy figures, count and record.
Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing; guide people and provide basic direction.
Six months or less of similar or related work experience.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Smiles and greets customers in a friendly manner.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Waters, prunes, and maintains plants in the garden center department.
Answers customer questions about plants.
Receives and unloads product.
Operates cash register accurately and scans product.
Redeems promotional coupons, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, counts back change and issues receipts.
Places merchandise in bags or boxes, and assists courtesy personnel as needed.
Handles customer issues and follows-up with appropriate personnel.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise, and takes customers to an item when requested.
Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels, and helps maintain the department appearance.
Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift.
Sweeps garden center area daily, and hoses off lot when needed.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.