Garage Attendant - Reston, Virginia

Laz Parking•Reston, VA

About The Position

The Garage Attendant greets the public and represents LAZ Parking by demonstrating honesty, integrity, accountability, teamwork, and excellent communication. The role focuses on customer service, parking revenue handling, maintaining the parking location and equipment, and helping ensure a safe and orderly environment. Attendants may work independently or under supervision and must follow supervisors’ directions. The position requires standing and walking for most of the workday, with sitting permitted only during breaks and off property. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Strong customer service skills and abilities.
Ability to mitigate challenges and lead others in overcoming them, with a persistent attitude.
Ability to work independently and multitask.
Ability to communicate professionally and effectively with all levels of the organization and with outside customers and clientele.
Ability to interpret policies, procedures, and standard business practices.
Demonstrated urgency and timeliness.
Willingness to be flexible and work at multiple lots.
Ability to handle challenging and sometimes emotionally charged situations.
Ability to speak, read, and comprehend English.
Ability to make independent decisions and remain firm in decisions made.
Ability to stand and walk for long periods, approximately 95–100% of the time.
Ability to lift and move parking equipment.

Responsibilities

Greet customers by name when possible, respond promptly to correspondence and problems, and develop rapport with customers.
Complete required paperwork and reports accurately to account for collected parking revenue.
Assist customers in lobbies, lanes, and the parking office, and help direct traffic.
Provide friendly, helpful service and promote customer satisfaction.
Accept monthly and debit payments and process credit card payments.
Keep the parking location clean by sweeping, wiping surfaces and equipment, emptying and picking up trash, and changing light bulbs.
Maintain and repair malfunctioning parking equipment to ensure customers have appropriate access.
Wear the correct LAZ Parking uniform and arrive on time and ready to work as scheduled.
Work with or without supervision and follow supervisors’ directions.
Ask people loitering to leave the property or contact the police non-emergency number for support.
Help keep the location safe and address potential hazardous conditions.
Perform other related duties as assigned.
Lift and move parking equipment, sweep, and change signage when needed.