GAP Product Administrator

HUB International•Irving, TX

5d•Onsite

About The Position

The GAP Product Administrator is responsible for the administration, operational and claims support of the GAP, ADR and VPP/Theft product offerings. This role ensures efficient policy administration, effective claims processing, and excellent customer service, while maintaining compliance with all relevant regulations. The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned by management, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation. To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.

Requirements

Detail oriented
Ability to supervise office operations and multiple tasks
Requires a working knowledge of Windows computer environment & Office software
Training and management experience
Ability to work in fast-paced, multi-tasking environment
Prior data analysis experience
Knowledge of mortgage agreements, and lending practices
Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience
Requires a high school diploma or equivalent
Current, active property and casualty insurance adjuster’s license for the State of Texas required.
Bachelor’s degree preferred.
Minimum of 2-4 years of experience in insurance administration, claims, automotive finance, or a related field.
Strong knowledge of GAP, ADR and VPP/Theft products and administrative processes.
Excellent communication and customer service skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong organizational and time management skills.
Attention to detail and accuracy.
Ability to work independently and as part of a team.
1-2 years of relevant experience

Responsibilities

Process and manage GAP program applications and ensure accurate entry into the system.
Manage policy documentation, including issuing certificates, endorsements, and cancellations.
Coordinate with customers, clients, and insurance carriers to facilitate claims processing as needed.
Post payments, issue refund requests assist with billing questions and other accounting duties as needed.
Handle inquiries and resolve issues related to billing, coverage, cancellations, claims, and policy details.
Assist lenders, customers and dealerships with claims submissions and claim status.
Conduct regular audits of GAP and policy documentation to ensure accuracy and completeness, that comply with federal, state, and local regulations.
Stay updated on changes in laws and regulations affecting the GAP product suite.
Prepare regular reports on policy counts, claims, cancellations, and other key metrics for use by management, accounting, and the carriers.
Analyze data to identify trends and opportunities for process improvement.
Develop and update training materials and guides for internal and external use.
Assist in training agent and client staff on GAP/ADR/VPP processes and procedures.
Support clients, agents and sales teams with training, materials, and product information.
Manage and update the GAP administration system to ensure it reflect current policies and program parameters.
Collaborate with product development teams, IT, and other departments to enhance existing product suite, develop new offerings, and resolve technical issues.
Gather and analyze feedback from customers, clients, agents, insurance carriers and internal teams to identify areas for product improvement.
Other duties as assigned.