Gaming Technician 1

Four Winds Casinos•New Buffalo Township, MI

13d•Onsite

About The Position

Responsible for the repair and maintenance of all electronic gaming devices (EGD) under the direction of Gaming Technician 2. This role involves handling floor repair, preventive maintenance, cleaning, overhauls, and initial setup of new EGDs. The position also requires assisting management and slot floor personnel with EGD breakdowns, relocations, setups, and jackpot verifications, while ensuring EGD integrity. Maintaining current knowledge of gaming laws and regulations, property internal controls, policies, and procedures is essential. The role also includes promoting positive guest relations and demonstrating proficiency with test equipment and various hardware/software setups.

Requirements

Possesses knowledge of moving mechanical parts, gaming devices, electronics and electrical functions.
Understands and carries out detailed verbal and written instructions.
Ability to read and understand EGD technical manuals.
Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to develop and maintain a strong relationship with casino technical staff.
Ability to communicate technical information to non-technical personnel.
Ability to specify and develop queries/reports using a range of software.
Ability to think logically and follow detailed instructions.
Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must regularly lift and/or move up to 75 pounds and occasionally 100 lbs.
Must regularly push, pull, and maneuver gaming devices, up to 100 pounds, for the purpose of installation, repair or maintenance.
May occasionally be required to climb a twelve (12) foot ladder.
Uses hand trucks, power, jack and other various electrical or mechanical equipment.
Stoops over, kneels and crouches while repairing gaming devices.
Applicants must successfully complete screening for essential job functions.

Nice To Haves

Electronics degree preferred.

Responsibilities

Handles floor repair and proper preventive maintenance of all EGDs, including cleaning, overhauls, etc.
Handles the repair, overhaul, and proper preventative maintenance of all EGDs in accordance with gaming regulations.
Handles the initial setup and checkout of new EGDs.
Assists the management in the breakdown, relocation and setup of EGDs and stands.
Assists Slot Floor people in verifying jackpots as needed.
Assists in ensuring EGD integrity when jackpots occur and at other times requested.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
Brings disputes and unusual guest activities to the attention of a supervisor.
Promotes positive guest relations through prompt, courteous and efficient service.
Performs routine maintenance on, and repair, all EGDs on the gaming floor.
Expected to demonstrate increased proficiency in the use of all test equipment provided by the department.
Demonstrates a thorough working knowledge of all processes, testing, software, and hardware setups of various equipment including, but not limited to, pallet jack, forklift, and sign/engraving machines.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by always setting positive examples.