Gaming Surveillance Technician

Muckleshoot Indian Tribe•Auburn, WA

8d•$66,185 - $99,278•Onsite

About The Position

Under general supervision, performs technical work analyzing, maintaining, and repairing the servers, networking, and camera equipment used to observe on-site gaming operations and related activities for the Tribal Gaming Commission. This role is crucial for ensuring the continuity and integrity of the surveillance system. The technician is responsible for the installation, configuration, updating, maintenance, and troubleshooting of all surveillance servers, RAIDs, and switches, including operating systems and necessary software. They will also be involved in the physical placement and replacement of cables and feeder lines throughout the casino and bingo hall areas. The position requires researching and recommending equipment upgrades to improve surveillance capabilities and resource utilization. Key duties include programming IP assignments, managing network channels, and assigning user permissions. The role also involves conferring with vendors, evaluating equipment purchases, and maintaining CCTV equipment certifications. The technician will provide technical assistance to staff and managers, monitor activities via CCTV for unusual occurrences, and dispatch information to enforcement agents and casino operations. Daily logs, incident reports, and other documentation must be meticulously maintained. Reviews of video footage will be conducted as directed. Employees may be expected to perform a wide range of duties beyond their regular responsibilities due to the Tribe's commitment to community service.

Requirements

High school diploma or GED equivalent.
Three (3) years’ experience installing, repairing and maintaining CCTV systems, camera installation, server administration and/or network related equipment.
Networking fundamentals training or experience.
Basic server administration.
Must be able to pass a background investigation.
Must meet the criteria for a gaming license.
Must pass a drug and alcohol test.
Attention to detail.
Use of independent judgment.
Working independently.
Communicating both verbally and in writing.
Following oral and written instruction.
Customer service.
Adapting to changes in workload.
Prioritizing work.
Operating standard office equipment, personal computers, and other electronic equipment as it relates to the performance of work.
Configuring Surveillance network, any attached peripherals, and desktop hardware and software.
Knowledge of Computer, Electronic, Networking, and Video technologies and methodologies.
Knowledge of Honeywell Video Management Systems.
Knowledge of basic computer, networking, video and electronic troubleshooting techniques.
Knowledge of General office principles and practices.
Knowledge of gaming practices and procedures (table games and video gaming devices).
Knowledge of basic legal processes.
Knowledge of interpersonal and human relations.
Ability to establish and effective working relationships with diverse groups.
Ability to maintain confidentiality.
Ability to follow through and complete assignments.
Ability to take initiative.
Ability to maintain and keep up to date with gaming practices and strategies used in cheating games and devices.
Ability to acquire knowledge of specialized terminology relevant to position.
Ability to learn repair methods and become certified in applicable video and electronic equipment.
A current and valid Washington State driver’s license is required at the time of appointment or at a time set by the Tribe.
Network and Server administration certifications may be required at the time of appointment or at a time set by the Muckleshoot Tribal Gaming Agency.

Nice To Haves

Certified in various video and electronic equipment

Responsibilities

Assures continuity of the surveillance system equipment for all users; repairs equipment hardware as necessary to ensure compliance with gaming compacts and internal controls; works closely with service vendors to ensure continuity of service.
Installs, configures, updates, maintains, and troubleshoots all surveillance servers, RAIDs, and switches, including installation of all operating systems and other necessary software.
Manually places, guides/pulls, and replaces feeder lines and cables through tiles, false ceilings, clouds, landings and other roof coverings throughout the entire Casino(s) and Bingo Hall areas.
Researches products and applicability to organizational environment; recommends changes in equipment to improve surveillance capabilities and to most effectively utilize Commission resources.
Programs IP assignments and network channels. Assigns various levels of permissions to end users.
Confers with vendors; researches and evaluates equipment additions, replacements, upgrades and makes recommendations for purchase; purchases equipment as approved.
Maintains and keeps any CCTV equipment certifications (Digital, IP). Stays up to date with new equipment technology and applies knowledge in real-world situations.
Provides technical assistance and advice to staff and managers.
Uses video cameras, computers and related electronic equipment to closely monitor and record activities in the Casino and Bingo properties.
Monitors and looks for unusual occurrences and deviations via CCTV from established procedures, controls and regulations. Uses knowledge, skills, and abilities to interpret/evaluate these unusual occurrences and deviations.
Uses communication tools to dispatch/advise Enforcement field agents and/or Casino operations of any required or unusual incidents on the Casino or Bingo properties. Primary dispatchers of emergency services.
Uses information from incoming calls and observations to complete daily logs of all required and unusual activities.
Prepares detailed reports on all incidents and unusual occurrences and maintains any other applicable records, documents and files in accordance within departmental guidelines and other applicable rules.
Conducts all reviews of video or any special watches within departmental guidelines, or as directed by management.