Gaming Surveillance Investigator

Muckleshoot Indian Tribe•Auburn, WA

18h•Onsite

About The Position

The Surveillance Investigator performs professional, technical, and administrative analysis, audits, and investigations through real-time and reviewed observation of gaming operations. This role reports all required and irregular activities to the Tribal Gaming Agency and serves as the primary communications and dispatching hub for the Tribal Gaming Agency and Tribal Gaming Operations.

Requirements

High School diploma or GED equivalent.
One of the following: Five (5) years of Table Games Dealer experience, OR Two (2) years of Surveillance experience at another Casino, OR Four (4) years of Muckleshoot Tribal Gaming Agency experience.
Must be at least 21 years of age.
Must be able to pass a background investigation.
Must meet the criteria for a gaming license.
Must pass a pre-employment drug test.
Skilled in observing behavior.
Skilled in attention to detail.
Skilled in the use of independent judgment.
Skilled in working independently.
Skilled in communicating both verbally and in writing.
Skilled in customer service.
Skilled in adapting to changes in workload.
Skilled in prioritizing work.
Skilled in operating standard office equipment, personal computers, and other electronic equipment as it relates to the performance of work.
Knowledge of Casino/Bingo Gaming Operations policies, practices, procedures, and internal controls (all departments).
Knowledge of basic legal processes.
Knowledge of interpersonal and human relations.
Knowledge of general office principles.
Ability to verify and determine transactions and activity.
Ability to follow oral and written instruction.
Ability to establish and maintain effective working relationships with diverse groups.
Ability to maintain confidentiality.
Ability to follow through and complete assignments and investigations.
Ability to take initiative.
Ability to maintain and keep up to date with gaming practices.
Ability to detect fraud and strategies used in cheating games and devices.
Ability to acquire knowledge of specialized terminology relevant to the position.
Ability to observe extreme behavior and critical incidents while maintaining professionalism and composure.
A current and valid Washington State driver’s license is required at the time of appointment or at a time set by the Tribe.

Nice To Haves

A Bachelor’s or Associate’s degree would substitute for 2 years of TGA experience.

Responsibilities

Investigates and monitors unusual occurrences, criminal activity, and deviations from established procedures, controls, and regulations via CCTV.
Interprets and analyzes gaming and criminal occurrences.
Documents all required and unusual activities observed or discovered during daily operations or investigations, ensuring compliance with tribal, state, and federal regulations.
Prepares detailed reports on all incidents and unusual occurrences.
Performs audits of gaming and cage activity, including associated procedures, payouts, cash outs, fills, and credits.
Maintains applicable records, documents, and files of incidents and unusual occurrences in accordance with departmental guidelines and other applicable rules and regulations.
Conducts video reviews and audits of all associated Title 31 requirements, special investigations, and any process directed by management within departmental and agency guidelines.
Operates video cameras, computers, and related electronic equipment to analyze and track gaming operations.
Monitors all required activities in the gaming operation, including large asset movement and procedures throughout Casino and Bingo operations.
Operates communication tools to dispatch/advise Regulatory and Special Investigations Agents and gaming operations personnel of required or unusual incidents.
Serves as the primary dispatcher of emergency services, Tribal Gaming Agents, and all other TGA personnel.
Reports any malfunctions of CCTV equipment to Surveillance technicians.
Preserves, catalogues, and releases evidentiary video of unusual, criminal, or other incidents as required for criminal prosecutions or license suitability hearings.
May be required to perform duties of other TGA positions to maintain compliance.
May be expected to perform a wide range of office and field duties, which may or may not be related to regular responsibilities, due to the Tribe’s commitment to community service.