Gaming Surveillance Investigator

Muckleshoot Indian Tribe•Auburn, WA

1d•$28 - $43•Onsite

About The Position

The Surveillance Investigator performs professional, technical, and administrative analysis, audits, and investigations through real-time and reviewed observation of gaming operations. They are responsible for reporting all required and irregular activities to the Tribal Gaming Agency and serve as the primary communications and dispatching hub for the Tribal Gaming Agency and Tribal Gaming Operations. This role requires a high level of attention to detail, the ability to interpret and analyze gaming and criminal occurrences, and meticulous documentation of all activities.

Requirements

High School diploma or GED equivalent
Five (5) years of Table Games Dealer experience OR Two (2) years of Surveillance experience at another Casino OR Four (4) years of Muckleshoot Tribal Gaming Agency experience (Bachelor’s or Associates degree would substitute for 2 years of TGA experience)
Must be at least 21 years of age
Must be able to pass a background investigation
Must meet the criteria for a gaming license
Must pass a pre-employment drug test
Observing behavior
Attention to detail
Use of independent judgment
Working independently
Communicating both verbally and in writing
Customer service
Adapting to changes in workload
Prioritizing work
Operating standard office equipment, personal computers, and other electronic equipment as it relates to the performance of work
Knowledge of Casino/Bingo Gaming Operations policies, practices, procedures and internal controls (all departments)
Knowledge of Basic legal processes
Knowledge of Interpersonal and human relations
Knowledge of General office principles
Ability to verify and determine transactions and activity
Ability to follow oral and written instruction
Ability to establish and maintain effective working relationships with diverse groups
Ability to maintain confidentiality
Ability to follow through and complete assignments and investigations
Ability to take initiative
Ability to maintain and keep up to date with gaming practices
Ability to detect fraud and strategies used in cheating games and devices
Ability to acquire knowledge of specialized terminology relevant to position
Ability to observe extreme behavior and critical incidents while maintaining professionalism and composure
A current and valid Washington State driver’s license is required at the time of appointment or at a time set by the Tribe.

Responsibilities

Via CCTV, investigates and monitors unusual occurrences and criminal activity as well as any deviations from established procedures, controls and regulations.
Uses thorough knowledge, skills and abilities to interpret and/or analyze gaming and criminal occurrences.
Documents all required and unusual activities that were reported, observed or discovered while monitoring daily operations or during investigations, meeting tribal, state and federal regulations.
Prepares detailed reports on all incidents and unusual occurrences.
Performs audits of gaming and cage activity including all associated procedures, payouts, cash outs, fills and credits.
Maintains applicable records, documents and files of incidents and unusual occurrences in accordance with departmental guidelines and other applicable rules and regulations.
Conducts all video reviews and audits of all associated Title 31 requirements, any special investigations and/or any process directed by management within departmental and agency guidelines.
Utilizes knowledge, skills and experience while operating video cameras, computers and related electronic equipment to analyze and track gaming operations for all positions.
Monitors all required activities in the gaming operation including large asset movement and procedures throughout Casino and Bingo operations.
Operates communication tools to dispatch/advise Regulatory and Special Investigations Agents and/or gaming operations personnel of any required or unusual incidents on the gaming properties.
Serves as the primary dispatcher of emergency services, Tribal Gaming Agents and all other TGA personnel.
Reports any malfunctions of CCTV equipment to Surveillance technicians.
Preserves, catalogues and releases evidentiary video of unusual, criminal or other incidents as required by internal policy or tribal, state and federal standards for criminal prosecutions or revocation/license suitability hearings.
At the discretion of TGA management, may be required to perform the duties of other TGA positions to maintain compliance with procedures, controls and regulations.
May be expected to perform a wide range of office and field duties from time to time, which may or may not be related to their regular responsibilities, due to the Tribe’s commitment to community service and the well-being of its members.