Gaming Shift Supervisor

Island Resort & Casino•Harris, MI

3d•Onsite

About The Position

This role involves providing superior customer service, performing audits for blackjack tables, tracking chips and players, and operating a computer in the pit area. The Gaming Shift Supervisor is responsible for conducting employee evaluations (30/60/90 day and annual), scheduling pit rotations, and ensuring compliance with Title 31 regulations, including necessary player tracking. The position requires opening and closing table games, handling initial procedure violations by dealers (pending Shift Manager approval), and maintaining communication with surveillance and other casino departments. Additionally, the role involves settling disputes between dealers and customers, explaining game rules and betting terminology to customers, and completing accurate customer ratings. The supervisor may also need to fill in as a dealer when required and attend all scheduled meetings. Other duties as assigned.

Requirements

Superior customer service skills.
Ability to perform scheduled audits for blackjack tables.
Ability to track chips and players.
Proficiency in operating a computer in the pit area.
Experience in conducting employee evaluations (30/60/90 day, annual).
Knowledge of Title 31 and player tracking procedures.
Ability to open and close table games following procedures.
Experience in handling dealer procedure violations.
Strong communication skills for interacting with surveillance and other departments.
Ability to settle disagreements between dealers and customers.
Ability to explain game rules and betting terminology.
Skill in completing accurate customer ratings.
Willingness to fill in as a dealer as needed.
Ability to attend all meetings.

Nice To Haves

Experience as a Gaming Shift Supervisor.

Responsibilities

Provide superior customer service to internal/external customers.
Perform scheduled audits for blackjack tables along with tracking chips and players.
Operate computer in pit area.
Perform evaluations on a daily, 30/60/90 day, and annual basis of all gaming employees as requested and assigned.
Schedule pit rotation.
Knowledge of Title 31 and complete necessary tracking of players for title 31.
Follow procedure to open and close all table games.
Perform initial procedure violations of dealers and pass on to Shift Manager for approval.
Maintain close communication with surveillance and other departments within the casino.
Settle disagreements between dealers and customers.
Explain the rules of the games to customers, including different games offered in live-action as well as tournament games.
Knowledge and ability to explain standard betting terminology to customers.
Complete accurate rating on customers.
Fill in as a dealer as needed and/or requested.
Attend all meetings.
Perform all other duties as assigned.