Gaming Shift Manager

Running Creek Casino•Upper Lake, CA

2d•$26 - $28•Onsite

About The Position

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited. Join our team today and become a greater part of the community! We currently seek a Gaming Shift Manager (GSM) to be responsible for the overall direction, coordination, and evaluation of all team members in the Slot department. This position is for the graveyard shift.

Requirements

At least 21 years of age
High school diploma or GED required
5 years of either Slot experience with at least 1 year Supervisory/Management experience OR Associate Degree in related field and 3 years Slot experience with at least 1 year Supervisory/Management experience
Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
Strong project management skills
Highly organized and ability to adapt quickly to changing priorities
Excellent written communication skills
Excellent verbal and interpersonal communication skills
Accurate and detail-oriented
Excellent problem solving skills
Displays leadership qualities and the ability to serve both internal and external customers
Must be able to manage departmental budget and control labor and expenses
Ability to maintain high confidentiality
Ability to independently manage multiple tasks in a professional manner
Ability to maintain a professional demeanor
Ability to count large sums of money
Must be flexible with work schedule.
Must be willing to work any hours and/or shift, as assigned, according to business needs.
Candidates for this position will be required to have dependable transportation available to them.

Nice To Haves

Native American Preference will apply in accordance with Tribal policies

Responsibilities

Maintains constant awareness of all Slot department activity and monitors performance of team members ensuring adherence to Casino policies and procedures including internal controls
Maintains constant awareness of floor activity to protect the playing public and the integrity of the Casino.
Assists in developing and implements new policies and procedures for the Slot department to improve security and efficiency and to protect the Casino’s assets.
Maintains a good working relationship with all team members including all other departments.
Settles guest disputes when necessary.
Supervises and/or verifies slot machine transactions and when necessary.
Responsible for ensuring that the Slot department is in compliance with federal currency transaction reporting requirements (Title 31).
Ensures all slot machines are in good repair and in working order.
Responsible for guest service proficiency, team member morale, staffing levels and effectiveness of Slot Supervisors, Slot Attendants and Slot Techs.
Oversee the preparation of weekly staffing schedules for the Slot Department
Slot Gaming Shift Manager must utilize management and leadership skills in making sound decisions.
Acts as a host, explaining slot machine details to guests as necessary.
Monitors cleanliness of the casino floor and takes action to correct deficiencies.
Is always knowledgeable of all departmental and casino promotions and informs all slot team members of any changes.
Assists the Slots Operations Manager in hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating employee with concurrence of the General Manager and the Director of Human Resources.
Must adhere to the safety rules and regulations of the Running Creek Casino and of the Slot Operations Department.