Gaming Machine Attendant - Miko's

Jena Choctaw Pines•Jena, LA

4d•Onsite

About The Position

Under general direction from the Shift Supervisor, this role promotes a positive customer experience by providing accurate change for patrons, addressing questions or concerns about how Class II Gaming machines are played and the types of pay outs, and resolving tilts and jams in a prompt and courteous manner. The Gaming Machines Attendant will be responsible for watching, protecting, handling, using, or maintaining gaming cash, accessing gaming machines, recording in M.E.A.L. logs, and inventorying machine ticket paper, or hardware/software used in conjunction with the gaming systems. This role also involves greeting guests, providing accurate change, observing patron activity, responding to questions on machine functions and payouts, assisting guests with machine repairs, safeguarding company assets, attending staff meetings, completing jackpot payouts and ticket fills, assisting in cleaning and maintenance of gaming machine areas, ensuring compliance with regulatory requirements, and maintaining confidentiality.

Requirements

Knowledge of basic math and arithmetic.
Skill in providing excellent customer service.
Ability to communicate effectively, both verbally and in writing.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to establish and maintain professional relationships with co-workers at all levels.
Ability to represent the Casino in a professional manner, building respect and confidence.
Ability to work independently and meet strict timelines.
Ability to interpret a variety of instructions furnished in written and oral form.
High School Diploma or GED plus six months customer service or related experience.
Must be twenty-one (21) years of age.
Valid driver's license and clean driving record.
No felony, theft or stealing convictions.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Tribal preference.

Responsibilities

Watch, protect, handle, use, or maintain gaming cash and/or gaming cash.
Access gaming machines, record in M.E.A.L. logs, and inventory machine ticket paper, or hardware/software used in conjunction with the class II/III gaming systems.
Greet guests in a prompt, professional and courteous manner, helping, instructing, and advising on various types of Class II Gaming machines.
Provide accurate change to patrons as requested.
Observe all patron activity within the assigned area; respond to questions from Casino Guests on machine functions and payouts.
Assist guests when machines need repairs by contacting and confirming assistance of a Gaming Machine technician; resolve tilts and jams as requested.
Safeguard company assets by keeping track of keys, funds, and security access cards.
Attend and participate in regularly scheduled staff meetings.
Respond to customer's requests in a prompt and professional manner; contact supervisor as needed.
Complete jackpot payouts, progressives reading and ticket fills within established timelines and complete documentation as required.
Assist in cleaning and maintenance of the Gaming Machine areas and assist in maintaining inventory of supplies.
Ensure compliance with all regulatory requirements and policies and procedures, in all areas, always.
Maintain confidentiality of all privileged information.
Contribute to a team effort and accomplish related results as required.
Perform other duties as required.