Gaming Floor Attendant- Part Time

Jake's 58 • Islandia, NY

7d • Onsite

About The Position

The Gaming Floor Attendant is responsible for monitoring the functioning of VGM machines, ensuring players follow rules, and maintaining a neat and clean gaming area. This role involves processing jackpot payouts, redeeming vouchers, making change for guests, and performing minor repairs on VGM machines. The attendant will also manage a cash bank for breaking bills and communicate professionally via a two-way radio system. Adherence to company guest service programs and all departmental and state policies and procedures is essential.

Requirements

• Must be at least 18 years of age
• High School Diploma or GED required
• Basic Math skills including addition and subtraction
• Able to handle large money transactions
• Weekends, Holidays, and swing shifts are required
• Able to lift and carry up to 20 pounds occasionally
• Frequent standing and walking for entire length of shift
• Ability to push and pull chairs in and out that are in front of machines

Nice To Haves

• Previous experience in a gaming environment (slots) preferred
• Must be able to obtain a New York State Gaming License

Responsibilities

• Monitors functioning of VGM machines
• Changes/fixes ticket paper in the machines
• Patrols assigned section to ensure that players are following rules and that VGM machines are functioning correctly, and that section is neat and in clean order
• Reports any deficiencies to supervisor
• Processes jackpot payouts in accordance with company procedures
• Redeems vouchers for guests when not printed properly
• Makes change for guests in prompt manner
• Stocks holding area with voucher paper
• Answers guest questions about game information
• Responds to and resolves guests’ complaints
• Performs minor repairs or makes adjustments to VGM machines, resolving problems such as bills jams, machine tilts; reboots and contacts technician or machine vendor for assistance as needed
• Records the specifics of malfunctioning machines needing repair on vendor meal book and on the radio room bulletin board
• Responsible for cash bank, this is utilized to break down bills for guests
• Follows all departmental and state policies and procedures
• Utilizes two-way radio system professionally to communicate with associates, vendors, and Management team
• Must role model company guest service program
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED