Gaming Attendant 11pm to 8am

Churchill Downs•Hampton, VA

6d•Onsite

About The Position

Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines. The Team Member will be required to stand and walk the duration of the shift. While performing the duties of this job, the Team Member is frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift up to 50 pounds. The Team Member may be required to work long hours, including nights, weekends, and holidays. The noise level in the work environment is usually moderate to loud. The work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume.

Requirements

High School Diploma or equivalent.
Must obtain and maintain a valid racing license.
Excellent verbal and written communication skills.

Nice To Haves

Six (6) months experience in a related field.
Other combinations of education and experience may be considered.
Excellent guest service skills in a high-volume environment.
Knowledge of gaming operations, rules, and regulations.

Responsibilities

Ensuring that all department paperwork and data entry is completed and entered correctly, including jackpot slips, appropriate tax documents, and guest claim forms.
Ensuring that all forms have the required signatures.
Maintaining the electronic components, systems, and peripherals of HHR machines; performing preventative maintenance on HHR Machines during down time.
Maintaining confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Determining proper payouts for all HHR machines on the gaming floor.
Protecting company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
Ensuring gaming devices are operating properly; promptly calling for technical or supervisory assistance when necessary.
Promoting player card usage on the gaming floor.
Maintaining paper levels in all terminals for optimal play.
Reading gaming floor glass and pay table information and recalling vital game histories.
Notifying shift supervisor of irregularities in guests’ play.
Ensuring that all HHR machines are functioning properly and are available for play of guests.
Maintaining knowledge of all basic Virginia Racing Commission rules and regulations.
Maintaining knowledge of company policies to ensure adherence to all safety protocols and procedures.
Performing other related duties as assigned.