Gaming Attendant

Churchill Downs•Owensboro, KY

1d•Onsite

About The Position

Join the fun at Owensboro Racing & Gaming! We’re seeking enthusiastic and service-minded individuals to join our team as Gaming Attendants. In this role, you will be on the front lines of the gaming floor, ensuring an exciting, safe, and welcoming experience for all guests. From assisting players and monitoring machines to providing top-tier customer service and ensuring compliance with gaming regulations, you’ll play a key role in delivering a memorable entertainment experience. If you thrive in a fast-paced environment, enjoy working with people, and are passionate about hospitality, this is your chance to be part of something exciting!

Requirements

Customer Service Excellence: Ability to provide exceptional, friendly, and professional service to guests in a fast-paced environment.
Communication Skills: Strong verbal communication and interpersonal skills to interact effectively with guests, team members, and supervisors.
Attention to Detail: Capable of monitoring gaming machines and guest activity to ensure compliance with regulations and identify issues quickly.
Problem Solving: Ability to respond to guest concerns or equipment malfunctions calmly and efficiently, escalating issues when necessary.
Basic Math Proficiency: Comfortable handling payouts and performing simple arithmetic for accuracy in money-handling tasks.
Adaptability: Flexible and willing to work various shifts, including nights, weekends, and holidays based on business needs.
Team-Oriented: Willingness to collaborate and contribute to a positive team environment.
Professionalism: Maintains a neat appearance and demonstrates a professional demeanor at all times.
Regulatory Awareness: Ability to learn and comply with all applicable gaming laws, safety protocols, and internal policies.
Physical Stamina: Able to stand, walk, and be on feet for extended periods of time and occasionally lift up to 25 pounds.
Technical Aptitude: Basic understanding of gaming machine functions and ability to identify and report operational issues.
High School Diploma or Equivalent required.
Must possess basic math and money-handling skills.
Must be able to obtain and maintain a valid Kentucky gaming/racing license in accordance with state regulations.

Nice To Haves

Previous experience in a customer service or gaming environment is preferred.
Familiarity with gaming rules, operations, and procedures is a plus.

Responsibilities

Provide friendly, professional, and prompt service to all guests on the gaming floor.
Monitor gaming machines for proper operation, safety, and compliance with regulations.
Assist guests with understanding game rules, payouts, and machine functions.
Maintain detailed knowledge of the gaming floor layout and amenities to assist guests accurately.
Conduct visual inspections and basic maintenance of gaming equipment, reporting any malfunctions.
Handle collection and payout of winnings in compliance with internal policies and procedures.
Respond to guest inquiries, issues, or complaints professionally, escalating when necessary.
Monitor for suspicious behavior and immediately report any irregularities in accordance with gaming security protocols.
Enforce age-verification and all regulatory compliance requirements.
Engage with guests to create a positive, personalized experience; promote ongoing promotions and events.
Maintain cleanliness, safety, and organization of the gaming floor at all times.
Complete shift paperwork and documentation accurately and on time.
Demonstrate teamwork, professionalism, and a positive attitude throughout all shifts.
Flexibility to work nights, weekends, and holidays as needed.
Perform other job-related duties as assigned.