Gaming Attendant

Churchill Downs Incorporated • Louisville, KY

2d • Onsite

About The Position

The Gaming Attendant is responsible for serving as an ambassador for guests by assuring quality guest service and a favorable gaming experience through payouts and general assistance as it pertains to the gaming floor.

Requirements

• Maintaining positive and productive relationships among all Team Members and guests.
• Oral and written communication skills
• Willingness to assume overall responsibility relative to the performance of the position.
• A high school diploma or GED equivalent
• Ability to obtain a valid Racing License
• Frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Nice To Haves

• One year of guest service experience in a gaming industry is preferred.

Responsibilities

• Attend to and address guest needs and inquiries in a timely manner.
• Witness, approve, perform and verify gaming jackpots and fills.
• Monitor gaming activities in assigned area for gaming cheating or unusual activities.
• Keep work area in a clean and orderly manner.
• Provide change to guests.
• Account for change bank funds according to the cash handling policy.
• Make minor repairs to the gaming machines.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED