Customer Service Gaming Associate

Knighted Ventures•San Jose, CA

5d•Onsite

About The Position

Knighted is seeking a Gaming Associate for a full-time, hands-on role in San Jose, CA. This position is ideal for students on break, recent graduates, or individuals seeking long-term employment that requires sharp thinking and offers growth opportunities. As a Gaming Associate, you will collaborate closely with casino personnel and dealers, handle casino chips, verify game fairness and accuracy, and report any suspicious activity. The role also involves fostering exceptional customer service by maintaining a positive and professional environment for guests and colleagues.

Requirements

Must be 21 years of age or older.
Authorization to work in the U.S.
Proficient in mental math (addition, subtraction, multiplication, and division).
Open availability for the casino's 24/7 hours of operation.
Ability to pass a lifetime background check, credit check, and drug screen for state licensure.
Able to sit or stand at a gaming table for 3–4 hours at a time.
Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping).
Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
Able to see, speak, and hear clearly during gameplay.
Necessary vision capabilities: close, distance, color, peripheral, and depth perception.
Comfortable with direct communication and giving corrections when needed.
Able to stay focused and manage stress effectively in fast-paced, high-pressure environments.

Nice To Haves

No casino experience needed; comprehensive paid training is provided.

Responsibilities

Handle casino chips.
Verify game fairness and accuracy.
Promptly report any suspicious activity.
Foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues.