Customer Service Gaming Associate
About The Position
Knighted is seeking a Gaming Associate for a full-time, hands-on role in San Jose, CA. This position is ideal for students on break, recent graduates, or individuals seeking long-term employment that offers growth opportunities. As a Gaming Associate, you will collaborate closely with casino personnel and dealers, handle casino chips, verify game fairness and accuracy, and report any suspicious activity. The role also involves fostering exceptional customer service by maintaining a positive and professional environment for guests and colleagues. The work schedule is full-time, 4 days per week with 10-hour shifts, requiring availability on Fridays, Saturdays, and Sundays, as well as late-night and overnight hours. Training is conducted Monday-Friday, 12pm-8pm. Applicants should be aware that submitting an application allows consideration for any of Knighted's California locations, and only one application should be submitted.
Requirements
- Must be 21 years of age or older.
- Authorization to work in the U.S.
- Proficient in mental math (addition, subtraction, multiplication, and division).
- Open availability for the casino's 24/7 hours of operation.
- Ability to pass a lifetime background check, credit check, and drug screen for state licensure.
- Able to sit or stand at a gaming table for 3–4 hours at a time.
- Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping).
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
- Able to see, speak, and hear clearly during gameplay.
- Necessary vision capabilities: close, distance, color, peripheral, and depth perception.
- Comfortable with direct communication and giving corrections when needed.
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments.
Nice To Haves
- No casino experience needed; comprehensive paid training is provided.
Responsibilities
- Collaborate with casino personnel and dealers.
- Handle casino chips.
- Verify game fairness and accuracy.
- Promptly report any suspicious activity.
- Foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues.
Benefits
- Comprehensive Paid Training
- Pay Raises with each new game mastered
- 401(k)
- Student loan resource assistance
- Health insurance
- Vision and dental plans
- Paid time off
- Community Engagement through Knighted Neighbors program
- Career Advancement opportunities
- Stable Industry, Steady Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
