Games - Floor Supervisor

Valley View Casino & Hotel•Valley Center, CA

10d•Onsite

About The Position

Valley View Casino & Hotel is seeking a Games - Floor Supervisor to join their team. This role is responsible for ensuring the integrity and customer satisfaction of assigned table games by implementing and enforcing company policies and procedures. The supervisor works under general supervision and uses judgment in decision-making related to the position and games. The casino is recognized as one of San Diego's Best Places To Work, offering a fun and exciting environment with benefits focused on the employee's future and goals.

Requirements

High school diploma or GED equivalent.
Two years of experience in dealing blackjack (pitch).
Two years of experience in at least two of the following: roulette, pai-gow, or mini-bac.
One year of table games supervision experience or currently hold position of Dealer at Valley View Casino.
Excellent understanding of basic strategy and skill at detecting advantage play.
Excellent guest service skills and ability to build personal relationships with guests.
Good computer skills.
Working knowledge of all house games.
Knowledge and experience in MTL and CTR reporting.
Ability to check bank roll from previous shift to ensure accuracy and count bank roll at shift change.
Ability to visually count racks and determine win/loss on all games.
Ability to promote positive customer relations, providing a delightful gaming experience by answering questions, resolving disputes, calling beverage servers, comping, etc.
Ability to assist in training and evaluating team members.
Knowledge of pit accounting procedures and administrative tasks such as fills, credits, and marker transactions.
Strong organization and communication skills.
Ability to speak English fluently.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test.
Must be able to successfully pass applicable auditions, basic strategy test, skill testing, and math test.

Nice To Haves

Experience in writing and delivering evaluations.
Experience in coaching and counseling team members.
Ability to hold team members accountable for policy and procedure violations.

Responsibilities

Uphold Valley View Casino’s Standards of Excellence.
Enforce performance standards, policies, and procedures for table games, ensuring compliance with gaming regulations.
Check bankroll from the previous shift for accuracy and assist the Pit Manager in physical count of bankroll at shift change.
Visually count racks and accurately determine win/loss on all games.
Observe games, players, and dealers to ensure game accuracy and enforce all policies and procedures.
Ensure games move at an appropriate pace.
Manage table limits and protect the integrity of the game and all gaming equipment and supplies.
Promote positive customer relations and provide a delightful gaming experience by answering questions, resolving disputes, calling beverage servers, and comping.
Assist in training and evaluating subordinate Team Members fairly and equitably, and provide ongoing training for dealers.
Track players, noting buy-ins, length of play, win/loss, and average bets.
Reconcile the rack to determine win/loss.
Maintain knowledge of local jurisdiction gaming laws and regulations, as well as the Company’s internal controls, policies, and procedures.
Be familiar with pit accounting procedures and administrative tasks such as fills, credits, and marker transactions.
Complete run down of all games for the end-of-shift report.
Conduct all responsibilities in a professional and ethical manner.
Maintain a consistent and regular attendance record.
Supervise any Team Members under span of control.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, planning, assigning work, appraising performance, rewarding, coaching, correcting, addressing complaints, and resolving problems.
Ensure qualified dealers are on all games.
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.