GDay-Tailgate Gameday-Tailgate Ambassador
About The Position
The Houston Texans are seeking an individual for the position of Gameday - Tailgate Ambassador. Our Texans Teammate Habits: Dedication to the team, Be adaptable, Passion for work, Win with integrity, Own the outcome. Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do. Job Function: Build a meaningful and lasting relationship with fans on gameday on behalf of the Houston Texans organization through consistent application of exceptional customer service. Complete various customer service-related assignments in Reliant Stadium parking lots and other Reliant Stadium areas. Interact with fans prior to, during and after Houston Texans home games to ensure the highest level of customer service is being provided.
Requirements
- Strong conflict resolution and problem-solving skills.
- Strong verbal, written and interpersonal communication skills.
- Working knowledge of, and experience in, applying best-in-class customer service principles.
- Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.
- Walking around and standing for prolonged periods of time in various Club premises in and around Reliant Stadium and Reliant Park as may be assigned.
- High School Diploma or GED equivalent required.
Nice To Haves
- Previous customer service experience preferred.
Responsibilities
- Enforce all tailgating guidelines to enhance our fans overall gameday experience.
- Monitor different Stadium parking lots and document signage and general operational concerns to be called to the attention of supervisor.
- Represent the Club as a source of information for fans on any Club gameday activity.
- Assume ownership in resolving customer service issues.
- Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston Events and duties within the Business operations offices.
- Perform various other tasks that may be assigned from time to time by the Event Operations Coordinator.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
