Gameday - Guest Experience Representative

Houston Texans•Houston, TX

9d•Onsite

About The Position

The Houston Texans are seeking an individual for the position of Guest Experience Representative. The Texans CHARGE is to Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving. The Texans Teammate Habits include Dedication to the Team, Being Adaptable, Passion for Work, Winning with Integrity, and Owning the Outcome. The basic function of this role is to interact with guests at Texans and LSSE games/events to ensure the highest level of customer service is being provided and to assist in the execution of programs that enhance the fan experience.

Requirements

Customer service experience preferred.
Effective verbal, written and interpersonal communications.
Possess excellent attention to detail.
Hospitality driven.
Must have a positive attitude and ability to deliver world-class service with a smile.
Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
Must have the ability to anticipate needs, assess situations and act accordingly.
Must be able to lift and carry up to 10 lbs.
Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.

Responsibilities

Answer all guests’ questions and take ownership in resolving and following through on all customer service issues.
Collect and log data regarding the fan experience for the guest experience booths and kiosks.
Effectively communicate information to Guest Experience Supervisor/Coordinator and Stadium Command Center.
Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; always providing exceptional customer service to all guests.
Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
Be a source of information for other gameday employees and/or guests regarding Club gameday activities.
Inform and execute NFL Best Practices, Fan Code of Conduct, Track Your Texan duties, manage giveaways, lost and found, comments, ticket issues, Responsible Fan Program, and general information.
Be knowledgeable and proficient with the Houston Texans App to help guests navigate to different programs offered.
Attendance is required at all ten (10) Texan’s home games, including play-offs, and five (5) LSSE events, at NRG Stadium.
Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.
Perform various other tasks that may be assigned from time to time by Guest Experience Management Team.
Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.
Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner.