Gameday Customer Service Staff (Part-Time)

Chicago Steel • Chicago, IL

6d • Onsite

About The Position

The successful candidates will play an important role in enhancing the fan experience by creating a safe, welcoming and enjoyable experience for guests at all Steel home games. The primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role is responsible for creating a positive experience for all fans at Chicago Steel home games. We are seeking individuals who foster a positive and welcoming atmosphere and focus on providing the highest level of customer service for our fans at all home games. Ushers play a critical role in ensuring a positive and memorable experience for guests at events.

Requirements

• Must be 18 years of age or older
• The ability to attend a vast majority of Steel home games during the 2026-2027 season. This will include nights, weekends, and holidays.
• Positive and energetic individual that is organized, driven, and willing to contribute to the success of the team
• Strong social and communication skills
• Ability to work productively and collaboratively
• Ability to be on feet for 3+ hours at a time

Responsibilities

• Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly
• Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, stamp for re-entry to venue, and refuse admittance to guests without a ticket
• Distribute promotional items to fans and guests as required
• Enforce venue policies and regulations, such as no-smoking and prohibited items, to maintain a comfortable and secure atmosphere
• Develop a strong understanding of USG Arena and Blackhawks Ice Center to provide guests with directions to seating sections, restrooms, concession stands, and other facility services and amenities
• Greet and welcome each guest and thank each guest as they leave the event
• Ability to stay calm and assist guests in case of emergency; medical situation, evacuation, etc.
• Look for opportunities to enhance the guest experience

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed