Customer Service Staff

FRUIT OF THE EARTH INC • Grand Prairie, TX

3d • Onsite

About The Position

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Requirements

• High school diploma, general education degree or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Ability to type.
• Numeric, oral and written language applications.
• Interpersonal skills.
• Communication skills - verbal and written.
• Listening skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Data collection and ordering.
• Customer service orientation.
• Adaptability, initiative and ability to handle stress.

Responsibilities

• Directly support customers by phone or email for order information and specific account information for recurring orders, special pricing, delivery instructions, or billing requirements.
• Respond promptly to customer inquiries and rapidly access all the information needed related to products, pricing options, up-sell and cross-sell suggestions, order verification and inventory availability.
• Coordinate shipping/delivery dates, calculate freight, and check customer credit.
• Respond to and help resolve customer complaints and inquiries.
• Perform customer verifications.
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts including recording keeping relating to interactions and transactions.
• Maintain details of inquiries, comments and complaints.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide backup coverage for Reception Desk as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED