Game Night Staff: Event Dispatch (Part-Time/Seasonal)

Monumental Sports & Entertainment•Washington, DC

9d•Onsite

About The Position

The part-time Event Dispatch is responsible for overall operation and supervision of the Event Command Center at Capital One Arena. You will act as a communication liaison for positive resolution of customer issues. With a focus on monitoring the radio and telephone communication and directing event calls to appropriate departments and individuals, this role ensures all event information and documentation is complete and accurate.

Requirements

High School Graduate/GED or equivalent combination of education and skills.
2 years of related experience.
Strong communication skills, both written and verbal.
Able to communicate efficiently and build positive professional relationships with employees at all levels.
Strong interpersonal skills, customer-service oriented, and able to work effectively both independently and on a team.
Digital literacy including proficiency using the Microsoft Office suite.
Organized with the ability to problem-solve, make decisions, and thrive in a fast-paced work environment.
18 years of age or older.
Flexibility to work events including evenings, weekends, and holidays as needed.

Nice To Haves

Experience using ISS 24/7 Incident Management System, preferred.

Responsibilities

Monitor all radio frequencies and communicate issues with the appropriate department.
Answer all radio calls in a timely manner, and provide clear & concise feedback to the person making the call before dispatching appropriate parties
Monitor status of 247 incidents, radios and telephone systems in Dispatch.
Collect and report information to make adjustments and improve event day operations.
Communicate event information with appropriate departments as needed.
Create and populate event reports.
Monitor guest text message system.
Follow up with supervisors to assist with staff and/or building needs.
Ensure all incident reports are completed accurately and completely.
Provide world class customer service to all guests while remaining calm and courteous.
Record guest related incidents, including injuries, illnesses and inappropriate behavior in 24/7 Incident management software.
Report any possible threats and hazards to management as soon as possible.
Other duties as assigned.