Game Guide

The Escape Game•Panama City Beach, FL

1d•Onsite

About The Position

Game Guides at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day! As a Game Guide, you’ll lead guests through our immersive escape rooms, where players work together to complete a mission (and escape a themed room) before time runs out. This is a guest-facing, hospitality-focused role for people who genuinely love serving guests of all ages and are energized by making someone else’s day better, thrive in fast-paced, team-oriented environments, humbly receive and apply constructive feedback, and are looking for growth opportunities.

Requirements

Flexible availability. This role often works nights, weekends, and/or holidays.
Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
Ability to use small tools and strong magnets when resetting our games.
Ability to quickly reset numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
Excellent communication skills when speaking with our guests.
Quick and effective decision-making abilities.
Creative problem solving skills.
Basic computer & technology skills.
Alignment with TEG’s Uniform Standards.

Responsibilities

Ask open-ended questions to encourage fun, friendly conversation among groups of 2-12 guests
Deliver upbeat, conversational introductions
Deliver an engaging recap of the experience in the outro
Resolve service failures immediately and graciously
Ensure each guest has a five-star experience and leaves happy
Use Game Guide software to monitor games and assist guests
Use HMI (Human-Machine Interface) to operate our games
Ensure game components function properly
Use setup sheets to accurately reset games
Clean our games and facility
Exemplify excellent time management to stay on schedule for the games assigned to you
Restock inventory
Complete necessary reports