Gallery Host

Hersha Hospitality Management LP•New York, NY

1d•Onsite

About The Position

Act as host providing guests with a full range of individualized service during hotel stay. Conveniently situated in Manhattan’s Midtown East neighborhood, Hotel 48LEX offers a sophisticated guesthouse experience in the atmosphere of a residentially-styled, upscale boutique hotel. High-style accommodations, signature amenities and thoughtful guest services combine to create an effortless and personalized experience. Refined art, exemplary elegance, craft cocktails and more provide an atmosphere of relaxed sophistication. World class luxury awaits at Hotel 48LEX. This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

Requirements

Previous customer service experience required or equivalent training.
Dynamic, engaging and passionate personality with the ability to multi-task.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit, and establish payment method.
Make and confirm external reservations for dinner, entertainment, and transportation.
Compute bills, collect payments, and make change for guests.
Answer hotel phone and handle guest requests and inquiries.
Transmit and receive messages, using telephones or PMS system.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts.
Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
Act as a private lounge host.
Practice safe work habits and use required safety equipment.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.