Gallery Host

Chrysler Museum Of Art•Norfolk, VA

9d•Onsite

About The Position

The Chrysler Museum of Art is seeking a Gallery Host to enhance the visitor experience by creating a welcoming atmosphere and offering excellent customer service. This role involves actively protecting the Museum’s collection and maintaining a safe environment. Responsibilities include answering guest questions, engaging visitors in conversations about artworks, enforcing Museum policies, and monitoring the facility for suspicious behavior or maintenance concerns. The Gallery Host will also support operations in the Museum Shop, promote memberships, and assist with events.

Requirements

High School diploma or equivalent.
1-2 years of customer service experience.
Engaging demeanor with a genuine interest in interacting with the public and assisting visitors.
Ability to politely enforce museum policies while maintaining a positive experience for visitors.
Basic computer proficiency.
Ability to work both independently and collaboratively as part of a team.

Nice To Haves

Knowledge or interest in art and art history is strongly preferred.
Technical aptitude is strongly preferred, to better assist visitors with various interactive technology.

Responsibilities

Greet visitors warmly, engage in meaningful conversations about the Museum and its collections, and share necessary information.
Open doors at the main entrance and assist with inquiries.
Attend weekly training sessions to stay informed about the collection and exhibitions.
Plan and lead tours for visitors.
Monitor adherence to Museum policies and safeguard the collection.
Track policy violations and report inconsistencies or damage promptly.
Conduct regular rounds through galleries to monitor visitors and the facility.
Enforce rules, answer questions, provide assistance, and act as an ambassador for the Museum.
Open and close Museum facilities, completing daily checks to ensure everything is in order.
Examine visitor packages, offer coat check or locker options, and monitor behavior.
Report unusual activities to maintain a safe environment.
Work in the Museum Shop, greet visitors, answer questions about merchandise, help select products, and accurately process sales.
Follow inventory control procedures.
Manage multiple tasks simultaneously and adapt to various situations.
Observe and report suspicious behavior and maintenance concerns.
Follow emergency procedures and promptly report potential hazards, maintenance concerns, and suspicious activities.
Promote and sell Museum memberships.
Accurately process admissions, class registrations, merchandise sales, and other transactions while following cash-handling procedures.
Register visitors and members for classes, programs, and events.
Stay knowledgeable about current offerings and assist with event setup and coordination.
Continuously improve knowledge about the Museum’s collections and exhibitions.
Participate in training sessions and apply new knowledge.
Greet visitors to the Glass Studio, collect waiver forms, enforce safety regulations, and complete injury reports.
Assist visitors to the Museum’s library with basic research.
Perform other duties as assigned.