Gallery Attendant

Government of Alberta • Edmonton, AB

1d • CA$25 - CA$28 • Onsite

About The Position

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. The Government of Alberta’s Ministry of Tourism and Sport is responsible for the continued growth of Alberta’s tourism and sport sectors to help make Alberta the best place to live, play and visit. The Royal Alberta Museum (RAM) is the largest museum in western Canada and one of the top museums in Canada. Located in the Arts District in downtown Edmonton, we collect, preserve, research, interpret, and exhibit objects and specimens related to the heritage of Alberta's people and natural environment. As a key department of the Royal Alberta Museum, the Learning team’s purpose is to facilitate accessible, meaningful, human-centered experiences to unlock Albertans’ capacity for connection, empowering them to act as stewards of our environment and communities.

Requirements

• Minimum high school diploma PLUS 1-year related experience working in a public-facing role or equivalent as described
• Experience in a public-facing, customer service, visitor experience, or cultural environment.
• Strong interpersonal and communication skills with the ability to engage diverse audiences.
• Proven ability to deliver excellent customer service and resolve visitor concerns professionally.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.
• Sound judgment and problem-solving skills, including knowing when to escalate issues.
• Experience working collaboratively within a team environment.
• Ability to monitor visitor activities and maintain a safe, welcoming, and inclusive environment.

Nice To Haves

• Preference may be given to candidates with experience in a museum, cultural institution or similar informal learning environments.
• Experience in a museum, gallery, cultural institution, education, or community engagement setting.
• Experience facilitating interactive exhibits, hands-on learning, or informal education programs.
• Familiarity with basic troubleshooting of interactive or digital technologies.
• Experience supporting school groups, families, or large visitor groups.
• Knowledge of accessibility best practices and supporting equitable access for diverse audiences.
• Experience using de-escalation or conflict-resolution techniques in public settings.
• Proficiency in French or another second language.

Responsibilities

• Engaging visitors, answering questions, and facilitating interactive exhibit experiences.
• Creating a safe, welcoming, and inclusive gallery environment.
• Managing visitor flow and equitable access in busy exhibition spaces.
• Monitoring gallery activities and addressing visitors’ concerns with professionalism and sound judgment.
• Performing basic exhibit troubleshooting and reporting operational issues.
• Supporting school groups, families, and other high-volume audiences.
• Collaborating with staff, volunteers, and contractors to ensure smooth gallery operations.

Benefits

• 11.6% in addition to regular wage earnings in lieu of paid holidays and vacation leave: 5.6 percent of regular wage earnings instead of paid holidays. 6 percent of regular wage earnings instead of annual vacation pay.
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.
• Weekend Shift Premiums/Shift Differential: Shift differential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED