Gallery Attendant

The Frick Museums and Art of Pittsburgh•Pittsburgh, PA

5d•Onsite

About The Position

The Gallery Attendants are reliable, strong customer service-oriented individuals who combine the responsibilities of gallery safeguarding with conveying museum information. Gallery Attendants are responsible for overseeing the gallery spaces (The Frick Art Museum [FAM] the Car & Carriage Museum [CCM] and Clayton) and protecting the art and exhibits while ensuring a positive museum experience by providing exemplary customer service. The Gallery Attendants are key members of the Frick’s visitor-centered staff. Must have a commitment to fostering a workplace culture of Equity and Inclusion. This is a United Steelworkers represented position.

Requirements

Enthusiastic attitude with experience in customer service.
Able to engage the public in a friendly professional manner.
Comfortable interacting with individuals of all ages, abilities, and backgrounds.
High degree of reliability and trustworthiness.
Computer experience with Windows required; experience with Windows based security systems preferred.
Clearance of a criminal background check.
Flexibility in scheduling to cover other shifts as needed and the ability to respond quickly to scheduling changes.
Successful completion of museum-sponsored verbal de-escalation, first aid, and CPR training.
Physical ability to access all areas of Clayton, Frick Art Museum, and the Car & Carriage Museum (includes stairs).
Must be able to work occasional evening events (opening receptions, performances, educational programs).

Nice To Haves

Experience with Windows based security systems.

Responsibilities

Commitment to fostering a workplace culture of equity and inclusion.
Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience.
Enforce museum guidelines in a clear and friendly manner.
Assist in visitor data collection.
Monitor visitors in gallery spaces to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events.
Serve as internal first responders, including by assisting visitors and staff with basic first aid and by contacting emergency services as needed.
Completes and submits internal incident reports as needed.
Monitor site‐wide HVAC system and troubleshoot basic problems with the proprietary software.
Assists in monitoring temperature and humidity levels throughout FAM and CCM which may include monitoring basic operations of the HVAC equipment, responding to alarms, tracking history, etc.
Works in Clayton, FAM and the CCM to ensure that visitors, staff, and the collections are properly attended to.
Attend staff exhibition trainings, museum-wide trainings, and all staff meetings as able.
Handles other duties as requested.