Customer Service/Information Services Attendant – Art Gallery

The Corporation of the City of Markham•Markham, ON

just now•CA$0 - CA$18•Onsite

About The Position

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve. Join us and make a lasting difference! Under the direction of the Administrator, this position is responsible for providing a consistent level of front-line customer service to visitors, rental clients, researchers, group tour and program organizers, suppliers, trades people and others requesting information at the Varley Art Gallery. Information Services Attendants (ISA’s) will also be responsible for leading group tours through the gallery spaces providing detailed information about the exhibits and answering any questions visitors may have. ISA’s will play a crucial role in connecting visitors of all ages to art and the Gallery’s permanent collection.

Requirements

Enrolled in or partial completion of High School, Post-secondary education in art history or equivalent is an asset.
Experience in the capacity of serving customers.
Minimum age of 16 years or older at the start of employment
Current certifications in Standard First Aid OR Intermediate First Aid with CPR 'C' and AED
Superior customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner.
The ability to work a diverse group of volunteers of various ages, cultures and skill levels.

Nice To Haves

Driver’s License is an asset.
Computer skills an asset.

Responsibilities

Provides support to events taking place within the facility, including event set up and take down
Provides information about exhibitions for visitors of all ages
Receives and accurately handles customer requests (phone, in person and/or via email) and provides information for information about the site, current events, rentals and other activities.
Following detailed procedures, assists patrons with the registration process by reviewing program details with patrons, checking on system for program availability, issuing receipts to patrons and forwarding application forms and cheques to the Contact Centre.
Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives payments and records sales in an automated ‘Point of Sale’ system.
Ensures clean and safe conditions in the front office and general reception area; Reports facility issues to maintenance and/or appropriate staff.
Through both the CCTV system and in person at the gallery, monitors the artworks on display and alerts appropriate staff to any issues affecting the safety and security of the art
Responsible for facility openings and closings, checking to ensure all buildings are locked, alarms set and assets secured.
Ensures an adequate supply of program and promotional materials to provide to the public and notifies appropriate staff when supplies are low.
May conduct facility tours and provide information on promotion packages.