GainSight / Technical Onboarding Specialist

IntelliPro Group Inc.•Seattle, WA

2d•$33 - $34•Remote

About The Position

As a Technical Onboarding Specialist, you’ll guide customers through a structured Follow Up Boss onboarding experience. You’ll help customers complete core account setup, understand available self-service resources, resolve standard technical blockers, and transition successfully to their Customer Success Manager. GainSight experience is a must have.

Requirements

Two or more years of experience in SaaS onboarding, CRM implementation, technical support, customer enablement, or a related role.
Working knowledge of CRM concepts, including users, stages, workflows, automations, lead routing, and integrations.
Experience with Follow Up Boss or a similar CRM platform such as Salesforce, HubSpot, or Zoho.
Strong customer-facing communication and facilitation skills.
Ability to explain technical concepts clearly to users with varying levels of experience.
Strong organization and follow-through across multiple concurrent customer engagements.
Comfort working within standardized processes, documentation requirements, and escalation procedures.
Customer-first judgment, patience, adaptability, and attention to detail.

Nice To Haves

Familiarity with real estate technology or the company ecosystem is a plus.

Responsibilities

Lead structured customer onboarding and readiness-review sessions.
Guide customers through core account setup, user activation, system connections, workflows, and automations.
Help customers use approved self-service resources to complete onboarding tasks independently.
Monitor onboarding progress, reinforce milestones, and address standard technical questions.
Troubleshoot common setup and integration issues, escalating complex matters through established support channels.
Maintain accurate implementation notes, milestones, risks, and status updates in internal systems.
Coordinate clear, timely handoffs to Customer Success.
Follow established onboarding playbooks while identifying opportunities to improve consistency and efficiency.