FX Client Services Supervisor

East West Bank•Pasadena, CA

About The Position

East West Bank is seeking an experienced FX Client Services Supervisor to oversee and support all post-trade foreign exchange activities. This role encompasses a broad range of FX functions, including foreign currency account onboarding, client support, and the settlement of interbank and derivative trades. The ideal candidate will bring a strong understanding of FX products and services, along with the ability to connect and navigate the various operational, client, and market-facing aspects of the FX business.

Requirements

Bachelor’s degree in Finance, Business, Economics, or a related field, or equivalent industry experience.
5+ years of experience in FX Operations, FX Client Services, or a related financial services role, with at least 1–2 years in a supervisory or lead capacity.
Strong working knowledge of FX products, including spot, forwards, swaps, and FX derivatives.
Hands-on experience with post-trade FX processes, including confirmations, settlements, reconciliations, and nostro account management.
Solid understanding of FX operational risk, settlement risk, and related control frameworks.
Familiarity with regulatory requirements, audit processes, and compliance standards impacting FX operations (e.g., KYC, AML, and internal controls).
Proficiency in FX processing systems, trading platforms, and settlement networks (e.g., SWIFT), as well as strong Excel and reporting skills.
Excellent verbal and written communication skills, with a client-focused mindset.
Applicants must have legal authorization to work in the United States.
We do not offer visa sponsorship at this time.

Responsibilities

Oversee daily FX operational activities across post-trade processing, settlements, confirmations, and reconciliations.
Supervise and provide guidance to FX Client Services and Operations staff, including training, workload prioritization, and performance coaching.
Ensure timely and accurate processing of interbank, customer, and derivative FX transactions in accordance with internal controls and regulatory requirements.
Review, approve, and resolve FX trade exceptions, breaks, and settlement issues, escalating risks as appropriate.
Manage foreign currency account onboarding and ongoing maintenance, ensuring adherence to KYC, AML, and client documentation standards.
Act as a key liaison with front office, risk, compliance, treasury, technology, and external counterparties to resolve operational and client issues.
Monitor FX settlement risk, cut-off times, and nostro account activity to ensure liquidity and funding accuracy.
Identify process inefficiencies and lead operational improvements, automation initiatives, and control enhancements.
Support system enhancements, UAT testing, and implementation of new FX products or services.
Ensure high-quality client service by addressing client inquiries, resolving escalations, and maintaining strong client relationships.
Prepare and maintain operational metrics, management reports, and regulatory reporting as required.
Foster a collaborative, high-performance team culture that promotes accountability, continuous improvement, and operational excellence.
May perform other duties as assigned.