Client Services Supervisor - Guest Services

SPS-North America • Tampa, FL

4d • Onsite

About The Position

The Guest Services Supervisor will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide curated experiences, general office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Requirements

• High school diploma required
• 2-3 years of guest experience in a fast-paced environment
• 1-2 years of leadership experience/ team management (preferably handled max 5 direct reports)
• Client-facing experience in corporate or hospitality settings.
• Strong communication, interpersonal, and problem-solving abilities.
• Tech-savvy with adaptability to various systems.
• Creative problem-solving and ability to deliver results.
• Organized and proactive with strong prioritization under pressure.
• Confidentiality and discretion in handling sensitive information.
• Professional appearance and demeanor.
• Positive attitude and workplace conduct.
• Adherence to policies and procedures.
• Ability to lift 40–60 lbs and move packages with carts.
• Manual dexterity for office equipment.
• Mobility to walk, bend, kneel, stand, or sit for extended periods.

Nice To Haves

• associate or bachelor’s degree preferred (hospitality a plus)
• Customer service certification is an advantage.

Responsibilities

• Provide local information on amenities and activities.
• Arrange transportation and accommodations.
• Facilitate reservations and tailored experiences.
• Offer personalized recommendations.
• Support client logistics as needed.
• Coordinate catering for meetings and events.
• Assist in event planning and execution.
• Manage setup and decorations.
• Oversee guest management.
• Ensure high service standards.
• Conduct floor walks to maintain order and supplies.
• Prepare offices for new hires, moves, and departures.
• Maintain signage and workspace details.
• Oversee contractors and office policies.
• Ensure printers and supplies are functional and stocked.
• Solicit client feedback.
• Gather and analyze data.
• Implement improvements.
• Enhance satisfaction.
• Support continuous improvement.
• Know emergency procedures.
• Guide clients during incidents.
• Act as point of contact.
• Ensure client safety.
• Support well-being in emergencies.

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED