Furniture Sales Specialist "Call Center" On-Site

Living Spaces•La Mirada, CA

6d•Onsite

About The Position

The Product Specialist - Guest Services is responsible to drive company revenue by answering inbound sales calls and consulting with guests over the phone. Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer inbound guest calls in a high-volume call center Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies Capture accurate notes to summarize interactions on guest accounts Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update Consistently meet/exceed key metrics Participate in ongoing trainings. Limited travel may be involved May answer inbound service calls during high call volume periods.

Requirements

High school diploma or general education degree (GED)
One to two years of related experience in customer service
Proficient knowledge of Microsoft Word, Excel, and Outlook

Nice To Haves

Experience with AX, Genesys Cloud, and MS Dynamics is a plus

Responsibilities

Answer inbound guest calls in a high-volume call center
Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model
Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
Capture accurate notes to summarize interactions on guest accounts
Ensure timely follow-up for anything that requires additional research
Consistently meet/exceed key metrics
Participate in ongoing trainings
May answer inbound service calls during high call volume periods

Benefits

Overtime pay is available for eligible, non-exempt Team Members
Reimbursement for expenses as required by applicable law and Company policy
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's
Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)