Furniture Operations Supervisor

Staples Canada•Port Coquitlam, BC

52d

About The Position

Some of what you will do: Supervises, quotes and schedules furniture installations/delivery activities serving Staples customers within a specific geographical area. Responsible for supervising a team of furniture installers, warehouse and driver associates handling the day-to-day operations for contract and transactional orders for Staples customers. Specifically, You Will: Oversees end‑to‑end furniture operations, including scheduling deliveries/installs, managing inventory, and coordinating with sales and transportation teams. Leads, hires, trains, and evaluates furniture operations, delivery, and install teams while ensuring compliance with company policies and safety standards. Manages third‑party installers and vendors, including performance evaluations, invoice processing, and accurate weekly/monthly financial reporting. Ensures strong safety leadership through incident investigation, coaching, and promoting safe work practices. Resolves customer inquiries, project issues, manufacturer discrepancies, and supports continuous improvement through KPI tracking. Provides input into annual budgeting and oversees payroll signoff, time‑off approvals, and personnel documentation. Some of what you need: Minimum of three (3) years’ experience with furniture installation/delivery and warehouse operations; or any equivalent combination of training, education, and experience. Previous lead and/or supervisory experience preferred. High school diploma or general education degree (GED) required, post secondary education is an asset. Valid driver’s license and excellent driving record Good customer service, interpersonal and collaboration skills. General knowledge of furniture products assembly and install knowledge required. Competence with CFS program a major asset. May occasionally perform delivery/install activities to support work demands, thus must have a valid driver’s license, with a good driving record. Can read and speak English language sufficiently enough to converse with the general public and understand drawings. Computer literacy including competency related to MS Windows based desktop applications. Some of what you will get: • Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more... #Bringyourpassion We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Minimum of three (3) years’ experience with furniture installation/delivery and warehouse operations; or any equivalent combination of training, education, and experience.
High school diploma or general education degree (GED) required, post secondary education is an asset.
Valid driver’s license and excellent driving record
Good customer service, interpersonal and collaboration skills.
General knowledge of furniture products assembly and install knowledge required.
May occasionally perform delivery/install activities to support work demands, thus must have a valid driver’s license, with a good driving record.
Can read and speak English language sufficiently enough to converse with the general public and understand drawings.
Computer literacy including competency related to MS Windows based desktop applications.

Nice To Haves

Previous lead and/or supervisory experience preferred.
Competence with CFS program a major asset.

Responsibilities

Oversees end‑to‑end furniture operations, including scheduling deliveries/installs, managing inventory, and coordinating with sales and transportation teams.
Leads, hires, trains, and evaluates furniture operations, delivery, and install teams while ensuring compliance with company policies and safety standards.
Manages third‑party installers and vendors, including performance evaluations, invoice processing, and accurate weekly/monthly financial reporting.
Ensures strong safety leadership through incident investigation, coaching, and promoting safe work practices.
Resolves customer inquiries, project issues, manufacturer discrepancies, and supports continuous improvement through KPI tracking.
Provides input into annual budgeting and oversees payroll signoff, time‑off approvals, and personnel documentation.