Funeral Services Coordinator

SCI Shared Resources•Whittier, CA

13d•Onsite

About The Position

This position is responsible for scheduling all funeral service needs inclusive of musicians and officiants. This position will also be responsible for coordinating the service team schedules in conjunction with scheduled chapel times according to the needs of business. Candidate will be responsible for coordinating all service details to ensure service excellence is met with every family served at Rose Hills. Candidate will be required to work onsite.

Requirements

Minimum of 2 year customer service-industry knowledge a plus
Stable employment history
High School Diploma or GED
Must exhibit good written and oral communication as well as interpersonal skills
Must be willing to wear a radio/ radio and ear piece for consistent communication during your scheduled shift.
Must be able to follow directions
Must possess problem solving skills, detail oriented and display a high level of integrity.
Punctuality and sense of urgency to serve families daily
Self-motivated and flexible
Warmth, compassion, and empathy
Ability to work positively with other people
Ability to multi-task, prioritize tasks, and differentiate level of importance
Ability to work in a highly emotional environment
Must be able to work weekends, evenings, and holidays
Must be able to stand for long durations of time
Must have the ability to frequently lift a minimum of 50lbs. and occasionally lift 100+ lbs and work with and around human remains
Must possess a valid California Driver’s License reflecting a good driving record

Nice To Haves

Knowledge of audio/visual media a plus
Bi-Lingual a plus
Ability to train others

Responsibilities

Perform a variety of customer service functions: including answering phones, filing, data entry, and proofreading.
Work within our HMIS system to read/schedule arrangements needs accordingly.
Prepare checks requests when needed and monthly statement reports.
Speak with families to coordinate musical selections.
Recruit quality musicians and clergy to assist RH families.
Build strong relationships with different religious affiliates, officiants, clergy, etc. and work with them daily for purposes of scheduling.
Build strong relationships with our audio/visual technicians and work with them daily for purposes of scheduling.
Strong audio/visual background w/computer skills to oversee and maintain equipment.
Delegates duties to service team in a courteous and professional manner.
Direct and/or assist with funeral services when needed.
Handle customer changes with willingness, friendliness, and a “can-do” attitude: accommodate customer needs with flexibility to ensure a high level of positive customer service.
Take direction from the Funeral Service Director or Assistant Director to provide excellent service to grieving families.
Adhere to safety rules and regulations and report unsafe practices to management.
Participate in training and skill development opportunities to improve competency and customer service.
Use effective communication to convey information to fellow associates, other departments and management team.
Abide by the Company dress code and any department requests regarding work attire.
Adhere to company attendance policy.
Perform and execute all tasks and directives as assigned from supervision and/or management.