Funeral Services Assistant (part-time)

Service Corporation International•Greensboro, NC

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations and helps families and visitors with questions and information about funeral and cremation services. The role supports funeral, memorial, visitation, and other ceremonies as requested by clients and management, while following the company’s mission, values, policies, and procedures. Attendance at monthly staff meetings is expected. Duties include preparing service spaces and arranging items such as flowers, chairs, caskets, urns, photographs, and family keepsakes; preparing service-related documents; and assisting with the respectful preparation of deceased persons, including dressing and lifting, or operating a crematory when permitted by law and company regulations. The assistant also performs office tasks, runs errands, serves as an usher, may park cars, drives funeral home vehicles, helps accommodate families during services, and may clean funeral home or client vehicles.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with Microsoft Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure these items are properly cared for and stored.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory when permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.