Funeral Services Assistant (part-time)

SCI Shared Resources • Charlotte, NC

1d

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations and helps families and the public with questions and information about funeral and cremation services. The role assists with funeral, memorial, visitation, and other ceremonies as requested by clients and management, while following company policies, procedures, mission, and values. Attendance at monthly staff meetings is expected.

The assistant prepares service spaces and items, including floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes, and ensures their proper care and storage. Duties may include preparing service, cremation, and maintenance documents; respectfully preparing the deceased, including dressing and lifting, or operating a crematory when permitted by law and company regulations; and assisting families during services and visitations. The position also includes office work, errands, ushering, parking or transportation duties, driving funeral home vehicles, making refreshments available where legally allowed, and cleaning vehicles as needed.

Requirements

• High school diploma or equivalent.
• Valid state driver’s license with an acceptable driving record.
• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behavior and ability to work as a team player.
• Ability and willingness to learn proficiency with MS Office suite and databases.

Nice To Haves

• Previous customer service and/or sales experience.
• Proficiency with MS Office suite and databases.

Responsibilities

• Provide clerical and administrative assistance supporting funeral operations.
• Meet members of the public, answer questions, and provide information about funeral, cremation, and related topics.
• Answer phones courteously and politely; greet and receive client families and others entering the office for information and assistance.
• Assist with funerals, memorials, visitations, and other services or ceremonies as requested by clients and management.
• Attend monthly staff meetings.
• Prepare service areas and deliver and set up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos; ensure proper care and storage of these items.
• Prepare documents related to services, cremations, and maintenance as directed by management.
• Assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory where permitted by law and company regulations.
• Perform office duties using office equipment and systems, including a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
• Run errands, including floral deliveries and picking up supplies or documents.
• Serve as an usher and, as needed, park cars or perform transportation duties.
• Drive funeral home vehicles for services and to pick up families.
• Ensure refreshments are available where allowed by law.
• Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing the deceased, and delivering family items and flowers.
• Accommodate family needs during services and visitations.
• Wash and clean funeral home vehicles and other client vehicles as required.
• Perform duties in accordance with company policies and procedures, mission, and values.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED