Funeral Services Assistant (part-time)

SCI Shared Resources•Kenmore, NY

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes meeting members of the public, answering questions about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and items, handles service-related documents, supports respectful preparation of deceased persons as permitted by law and company regulations, performs office tasks and errands, and assists families and guests during visitations and services. The position may also involve ushering, parking or transportation duties, driving funeral home vehicles, providing refreshments where allowed by law, and cleaning vehicles.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operation of the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems such as a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and may park cars or perform transportation requirements.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office to request information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Answer questions and provide information about funeral and cremation services and related topics.