Funeral Home Area Manager

Service Corporation International•New City, NY

2d•$115,000 - $130,000•Hybrid

About The Position

This role is responsible for managing the daily operations of multiple funeral home locations within a single line of business. The Area Manager will focus on fostering a sense of ownership and pride among staff, managing costs effectively, and driving profitable case volume growth. Key responsibilities include short-term planning, achieving annual sales revenue and production targets, meeting Profit & Loss (P&L) goals, developing a professional and effective team, and ensuring client families receive exceptional service.

Requirements

High School Diploma or equivalent required
At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities.
Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition.
At least two (2) years’ experience managing people and effectively managing budgets and expense control required.
Knowledgeable in Financial and Business acumen.
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
Proficient in MS Office suite including mail, word, excel, & power point.
Applicable state Funeral Director Licensure required for Location Manager.

Nice To Haves

At least twelve (12) hours college courses in Finance & Accounting strongly preferred
Technical schooling diploma Funeral Services / Mortuary Science preferred
Bachelor’s degree in Mortuary Science where required by state law

Responsibilities

Develop annual business plans and budgets in collaboration with local and Market Leadership, setting financial, production, and revenue goals.
Monitor and achieve annual financial goals, understanding industry finances and making sustainable business decisions.
Approve expenditures and invoices, including overtime.
Manage day-to-day activities to ensure on-time services and exceed client family expectations.
Remove operational barriers, encourage new ideas, and identify areas for improvement.
Resolve moderately complex problems and provide resolution guidance to supervisors.
Ensure operating practices comply with federal, state regulations, and Company policies.
Establish location goals and priorities, developing, communicating, and monitoring processes and procedures.
Manage frontline supervisors' responsibilities, expectations, and accountabilities.
Effectively communicate Company and Market strategies, values, and goals to location staff.
Collaborate with local management for resource sharing and operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs.
Maintain buildings, facilities, and grounds in excellent condition, budgeting for repairs and ensuring safety, quality control, and compliance standards.
Develop a strong, trusting, and reliable team by understanding career aspirations and providing development opportunities.
Constructively address issues and provide tangible feedback.
Develop frontline supervisors' management style to increase employee engagement and minimize turnover.
Monitor and ensure staff training and licensing requirements are met.
Screen candidates and hire or promote skilled staff.
Establish pay, recommend increases, special pays, and career advancements.
Discipline staff as necessary, writing development plans and collaborating with Human Resources on discipline, development, and termination processes.
Recommend and discuss terminations with Market Leadership.
Build and expand brand and product awareness to increase sales and market share.
Network with community leaders to build business relationships and support the community.
Participate in community and civic organizations for local promotional efforts.
Develop and implement plans to improve customer satisfaction and online reviews.
Assist with arrangements, visitation/service preparation, driving, or transporting as needed to demonstrate leadership and teamwork.