Funeral Home Area Manager

SCI Shared Resources•New City, NY

20h•Hybrid

About The Position

The Funeral Home Area Manager is responsible for managing the daily operations of multiple funeral home locations within a single line of business. This role focuses on fostering a sense of ownership and pride among staff, managing costs effectively, and driving profitable case volume growth. The Area Manager is accountable for short-term planning, achieving annual sales revenue and production targets, meeting Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Requirements

High School Diploma or equivalent required.
At least seven (7) years of industry experience in applicable discipline with progressively increased responsibilities.
Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition.
At least two (2) years’ experience managing people and effectively managing budgets and expense control required.
Knowledgeable in Financial and Business acumen.
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
Proficient in MS Office suite including mail, word, excel, & power point.
Applicable state Funeral Director Licensure required for Location Manager.

Nice To Haves

At least twelve (12) hours college courses in Finance & Accounting strongly preferred.
Technical schooling diploma.
Funeral Services / Mortuary Science preferred.
Bachelor’s degree in Mortuary Science where required by state law.

Responsibilities

Develop annual business plan and budget, including financial, production, and revenue goals, in collaboration with local and Market Leadership.
Monitor and achieve annual financial goals, understanding industry finances and making sustainable business decisions.
Approve expenditures and invoices, including overtime.
Manage day-to-day activities to ensure on-time services and exceed client family expectations.
Remove barriers, encourage ideas, and identify improvements in operations.
Resolve moderately complex problems and provide resolution guidance to supervisors.
Ensure operating practices comply with federal and state regulations and Company policies.
Establish location goals and priorities, and develop, communicate, and monitor processes and procedures.
Manage frontline supervisors' responsibilities, expectations, and accountabilities.
Present and communicate Company and Market strategies, values, and goals to location staff.
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs.
Maintain buildings, facilities, and grounds in a clean, manicured, and working order, budgeting for repairs.
Ensure all safety, quality control, and compliance standards are adhered to.
Develop a strong, trusting, and reliable team, understanding team members' career aspirations and providing development opportunities.
Constructively address issues and provide tangible and appropriate feedback.
Develop frontline supervisors' proactive and collaborative management style to increase employee engagement and minimize turnover.
Monitor training and licensing requirements.
Screen candidates and hire or promote a skilled and effective staff.
Establish pay, recommend pay increases, special pays, and career advancements.
Discipline staff as necessary and write development plans.
Collaborate with Human Resources throughout discipline, development, and termination processes.
Recommend and discuss terminations with Market Leadership.
Build and expand brand and product awareness to increase sales and market share.
Network with key community leaders to build business relationships.
Participate in community, civic, or other organizations for local promotional efforts.
Develop and implement plans to improve customer satisfaction index and on-line community reviews.
Assist with arrangements, preparation of visitation and/or services, driving, or transporting as needed, demonstrating leadership and teamwork.