Funeral Director Apprentice
About The Position
Provides customer service to client families following the loss of a loved one, delivering personalized and professional support. The apprentice learns how a Funeral Director implements the choices made by families or their legal representatives regarding funeral services, final disposition, and memorialization, and interacts with families to address their death care needs. The role learns to arrange and conduct funeral and memorial ceremonies, create funeral contracts, coordinate interment or cremation, and complete related legal and service documentation. It also supports funeral services and visitations, cares respectfully for the deceased, assists with aftercare and office duties, maintains vehicles and facilities, and helps manage supplies and refreshments. The position must comply with company policies and applicable regulatory requirements.
Requirements
- High school diploma or general equivalency degree (or diploma).
- Completion of, or current enrollment in, a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
- Typically requires a minimum of 6 months of experience in a funeral home, crematory, or cemetery.
- Meet all licensing requirements in the applicable state or province as required by law and prescribed by the relevant state board.
- Valid driver’s license.
- Knowledge of computers and some software, including MS Office products.
- High level of compassion and integrity.
- Good communication skills.
- Problem-solving skills.
- Ability to multitask and set priorities.
Responsibilities
- Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized, and caring manner consistent with company policies and procedures.
- Learn to negotiate and create acceptable funeral contracts.
- Handle contracts, legal documents, and collection of monies or insurance in accordance with company policies.
- Inform client families about available special recognition and services for veterans and ensure selected services are delivered.
- Confirm authorization to proceed with service arrangements.
- Verify identification of the deceased and authorization for embalming.
- Learn to arrange interment or cremation of human remains.
- Adhere to company and regulatory requirements.
- Care for the deceased respectfully, including removals and transfers, lifting, dressing and casketing, and assisting with services and visitations.
- Deliver flowers, caskets, urns, photographs, and other family keepsakes or mementos; set up, care for, and store chairs and related items.
- Assist with funeral services by coordinating parking, ushering, driving funeral vehicles, and assisting at chapel, church, and cemetery services.
- Participate in special functions.
- Provide aftercare in the absence of a Family Service Counselor, including delivery of documentation and stationery and information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
- Share potential pre-need referrals with Family Service Counselors.
- Prepare service, cremation, maintenance, and other documents and data entries accurately.
- Assist with general office duties, including preparing reports as needed.
- Assist with maintenance of vehicles, the facility, and property.
- Receive caskets and other funeral home supplies and place them into inventory.
- Ensure refreshments are available where allowed by law.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
