Funeral Director Apprentice
About The Position
Provides customer service to client families following the loss of a loved one, offering personalized and professional assistance with funeral, final disposition, and memorialization needs. Learns to implement the choices made by families or their legal representatives and helps ensure their needs are addressed. The apprentice learns to arrange and conduct funeral and memorial ceremonies, prepare contracts and legal documents, coordinate interment or cremation, and assist with funeral services and aftercare. The role also includes respectful care of the deceased, office and recordkeeping duties, facility and vehicle maintenance assistance, and receiving and inventorying funeral home supplies.
Requirements
- High school diploma or general equivalency degree.
- Completion of or current enrollment in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
- Typically, at least 6 months of experience in a funeral home, crematory, or cemetery.
- Meet all licensing requirements in the applicable state or province as required by law.
- Valid driver's license.
- Knowledge of computers and software, including MS Office products.
- High level of compassion and integrity.
- Good communication skills.
- Problem-solving skills.
- Ability to multitask and set priorities.
Responsibilities
- Learn to arrange and conduct funeral and memorial ceremonies professionally and in accordance with company policies and procedures.
- Learn to negotiate and create acceptable funeral contracts.
- Handle contracts, legal documents, and collection of monies or insurance in accordance with company policies.
- Inform client families about available veteran recognition and services and ensure selected services are delivered.
- Confirm authorization to proceed with service arrangements.
- Verify identification of the deceased and authorization for embalming.
- Learn to arrange interment or cremation of human remains.
- Adhere to company and regulatory requirements.
- Care for the deceased respectfully, including removals and transfers, lifting, dressing and casketing.
- Coordinate and assist with funeral services and visitations, including parking, ushering, driving funeral vehicles, chapel and church services, and cemetery activities.
- Deliver flowers, caskets, urns, photographs, and other family keepsakes or mementos; set up, care for, and store chairs and related items.
- Participate in special functions.
- Provide aftercare when a Family Service Counselor is absent, including delivery of documentation, stationery, information about insurance, health benefits and pensions, and pre-arrangement information for next of kin.
- Share potential pre-need referrals with Family Service Counselors.
- Accurately prepare documents and enter data related to services, cremations, maintenance, and other activities.
- Assist with general office duties, including preparing reports as needed.
- Assist with maintenance of vehicles, facilities, and property.
- Receive caskets and other funeral home supplies and place them into inventory.
- Ensure refreshments are available where permitted by law.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
