Funeral Care Coordinator

Bliley's•Richmond, VA

10d•Onsite

About The Position

The Funeral Care Coordinator (FCC) provides essential administrative, logistical, and service support to funeral directors and location leadership. This role assists with coordinating service details, documentation, and family communications to ensure each service is delivered accurately, compassionately, and in accordance with company standards. The position requires strong organizational skills, attention to detail, discretion, and the ability to work effectively in emotionally sensitive environments.

Requirements

High School Diploma or GED
Strong verbal and written communication skills
Ability to work independently and maintain confidentiality
Exceptional organizational and administrative skills
Ability to manage multiple priorities and meet deadlines

Responsibilities

Support funeral directors and location leadership by coordinating service arrangements, schedules, and required service details.
Communicate with families, clergy, cemeteries, vendors, and internal partners to confirm service logistics and timelines.
Prepare, process, and maintain required documentation, records, and system entries related to services, payments, insurance, and compliance.
Coordinate ordering and preparation of merchandise, personalization items, floral materials, video tributes, livestreams, music, and memorial products.
Assist with chapel, visitation, and service setup, including preparation of remains for viewing and support of attended cremations.
Facilitate obituary submissions, website updates, military honors coordination, and burial scheduling when applicable.
Provide administrative and reception support as needed, including answering phones, managing emails, and responding to first calls.
Support daily operational readiness by completing assigned tasks accurately, maintaining organization, and communicating handoffs or next-day priorities.
Provide compassionate, professional support to families throughout the arrangement and service process.
Maintain respectful, clear, and timely communication with families, associates, management, and external partners.
Coordinate multiple service details and schedules with accuracy and timeliness.
Collaborate with funeral directors and administrative staff to ensure all service elements are prepared and executed as planned.
Proactively communicate service updates or changes to prevent workflow disruptions.
Accurately complete and maintain required records and digital entries in accordance with company policies and legal requirements.
Identify and communicate documentation discrepancies in a timely manner.
Perform essential administrative and office support functions to maintain daily operations.
Demonstrate reliability, punctuality, and responsiveness to service needs.