Funeral Attendant (part-time)

SCI Shared Resources•Austin, TX

About The Position

This support role performs manual and office tasks before, during, and after funeral services to help ensure services run smoothly and as planned. Duties include preparing rooms for ceremonies, preparing the deceased and casket, greeting and escorting visitors, providing service information, transporting family members and items, and cleaning vehicles. The role also provides reception and office support, including answering phones, maintaining the reception area, reviewing and entering document information, and preparing memorial materials. The position requires working beyond standard business hours, including evenings, nights, weekends, and holidays, and involves local travel. Work takes place indoors and outdoors in all seasons and weather conditions. Employees may drive company-owned vehicles in the surrounding community and spend frequent, continuous periods standing, climb stairs, and perform physical tasks including lifting up to 50 pounds and pushing or pulling up to 200 pounds.

Requirements

High school diploma or equivalent.
Valid state-issued driver's license with an acceptable driving record.
Ability to follow instructions given over the phone or in person.
Ability to use a personal computer and type.
Ability to work and communicate effectively with others.
Ability to work with kindness and compassion for the deceased and their families.
Ability to maintain composure in challenging situations.
Good verbal and written communication skills.
Ability to maintain confidentiality.
Ability to work with colleagues to accomplish tasks.
Ability to work evenings and weekends; the role also requires work beyond standard hours, including nights and holidays.
Ability to lift up to 50 pounds and push or pull up to 200 pounds.
Ability to perform manual tasks requiring dexterity, including paperwork and use of calculators, computers, and phones.

Nice To Haves

Funeral industry experience preferred.

Responsibilities

Prepare the casket and deceased for visitation or funeral services, including dressing the casket, adjusting clothing and jewelry, and transporting the casket; may assist with lifting the deceased.
Set up and clean rooms for services, including arranging chairs, tables, icons, guest books, flowers, keepsakes, mementos, the casket, and urn.
Greet visitors, provide programs, answer questions, and provide information about funeral services.
May serve as a pallbearer and drive families to cemetery sites.
Remove, clean, and properly store company property after services; package, load, or deliver family mementos, keepsakes, and flowers.
Answer phones courteously, screen callers, and take first-call information.
Notify staff when appointments arrive and escort guests to the appropriate room.
Maintain the reception area and refreshments, including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming.
Review documents for accuracy and enter document information into proprietary systems.
Receive deliveries; make copies, scan, fax, fold or prepare memorial materials, and perform other mailroom tasks.
Safely transport, pick up, and deliver documents, family mementos, flowers, and similar items to destinations such as residences, care centers, or the funeral home.
May transport the deceased to the funeral home.
Wash, vacuum, and clean vehicles; fuel vehicles as necessary while following safety guidelines and expenditure processes.