Funds Transfer Investigator

City National Bank • Los Angeles, CA

2d • $22 - $33

About The Position

This position is responsible for researching, analyzing, and responding to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions.

Requirements

• Bachelor's Degree or equivalent
• Minimum 1 year of customer service experience
• Minimum 1 year of banking experience
• Must possess a thorough understanding of domestic, international and foreign currency wire processes, operating procedures and regulatory compliance issues.
• Requires the ability to communicate clearly and professionally both verbally and in writing.
• Good problem solving skills
• Will be expected to handle a case load of 5 – 10 new investigations daily with up to 25+ open cases at any given time.
• Ability to identify risk factors and provide alternatives to mitigate
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service focus with the ability to respond to requests in a timely manner
• Ability to follow policies, procedures, and regulations
• Strong organizational, multi tasking, and prioritizing skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Responsibilities

• Responsible for analyzing, researching and documenting wire inquiries and discrepancies
• Initiate inquiries with other financial institutions
• Manage case load and within reasonable timeframe resolve cases
• Identifies recurring problems and issues and makes recommendations for possible procedure changes

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees