Funds Received Specialist
Brock & Scott•Winston Salem, NC
•Remote
About The Position
The Funds Received Specialist – Quotes Team is responsible for processing and tracking all incoming reinstatement, payoff, and redemption funds for assigned states. This position involves working with lender and client systems, calculating reinstatement/payoff quotes, communicating with clients and lenders, and maintaining accurate records and documentation. The role requires strong mathematical aptitude, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Requirements
- A mathematical interest is a must.
- Excellent Microsoft Office skills (Word, Excel and Outlook)
- Excellent Communication skills, both verbal and written
- Ability to multitask and adapt to changes.
- Excellent attention to detail
- Exceptional mathematical skills
- Ability to work independently and achieve daily goals.
- Strong work ethic and dedication to owning and resolving problems.
Responsibilities
- Process all incoming Reinstatement/Payoff/Redemption Funds for your assigned states.
- Handle all lender funds received inquiries and requirements in the client system (LPS, Tempo, Clarifire, etc.)
- Calculating RI/PO quotes to determine if the funds are sufficient to payoff, reinstate, or redeem the loan.
- Communicates with the clients by email for the acceptance of funds.
- Document multiple spreadsheets for the funds we have received for processing.
- Track all funds received packages daily that have been sent out externally.
- Ability to solve payment disputes, handle and escalate issues/requests with lenders when necessary.
- Responsible for answering all emails to the Funds Received Department.
- Answering calls transferred to the Funds Received Department
- Fax or mail all external payoff and/or reinstatement letters.
- Assist with other assigned states for the funds received process.
- As needed general office duties such as scanning, filing, faxing, emailing, maintaining any department documents
- Responsibilities are not limited to the above and may change.
- Must be flexible and able to quickly adapt to changes in procedures and job duties.
Benefits
- medical
- dental
- voluntary life
- voluntary vision
- critical illness
- basic life insurance policy
- paid holidays
- PTO package
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
