Funding Verifier

Fairstone Bank•Toronto, ON

7d•CA$21 - CA$24•Hybrid

About The Position

Fairstone Bank is seeking a Funding Verifier to review auto loan contracts and documentation for compliance with internal funding policies. This role involves communicating with dealers, sales partners, and internal teams to resolve documentation issues, managing a high-volume workflow with accuracy, and processing various documents. The Funding Verifier will also be responsible for researching lost/missing contracts, updating customer records, and ensuring all documents are accurate, complete, and properly executed. A key aspect of this role is providing prompt, efficient, and customer-oriented service to all stakeholders.

Requirements

Excellent verbal and written communication skills
Ability to thrive in a fast-paced, ever-changing environment
Exceptional attention to detail while operating under a sense of urgency
Strong analytical and arithmetic skills
Advanced internet browsing and investigation skills
Strong phone contact handling and active listening skills
Ability to prioritize allocated workflow seamlessly
Tech savvy and proficient with Microsoft Office Suite and Outlook

Nice To Haves

Excellent verbal and written communication skills in French
Previous experience in a lending automotive related business, or financial services
High level of accuracy and consistency in document verification and disbursement release
Post-secondary education in Finance or Business Administration

Responsibilities

Review auto loan contracts and documentation for compliance with internal funding policies
Communicate with dealers, sales partners, and internal teams to obtain missing or corrected documentation
Manage a busy workflow while maintaining a high level of accuracy and meeting defined service standards and turnaround times
Follow up with assigned dealerships to resolve pending/missing items for funding via phone and email
Communicate and resolve complex contract issues
Process any documents received such as contracts and trailing documents
Provide lost/missing contract research as needed
Update records of customer interactions, process customer accounts and file documents
Execute detailed document review ensuring all assigned documents are accurate, complete, properly executed, and registered as required
Provide prompt, efficient, detailed customer-oriented service to all stakeholders