Fund Services Team Lead

Janus Henderson Investors • Denver, CO

8d • $75,000 - $85,000 • Hybrid

About The Position

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust. If our mission, values, and purpose align with your own, we would love to hear from you!

Requirements

• High School or GED required
• One-year supervisory experience preferred
• Mutual funds/financial services experience or equivalent preferred
• FINRA Series 6, 63 licensed
• FINRA Series 26 (Principal) license preferred or must be obtained within 9 months of hire

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred

Responsibilities

• Lead and oversee daily operations and staffing for one or more functional teams, which may include: Phone Operations – Direct retail fund shareholder support, Processing Operations – Transaction processing for retail shareholders and intermediary back offices, Exception Operations – Support research and resolution for direct retail fund shareholders and Intermediaries
• Monitor and manage team workflow to ensure alignment with departmental standards
• Supervise and develop a hybrid workforce of full-time and temporary employees, ensuring clear expectations, performance accountability, and appropriate onboarding and training
• Provide ongoing coaching, formal performance evaluations, and feedback to team members and external staffing partners
• Assess skill gaps, identify training opportunities, and support employee growth and readiness
• Support workforce planning activities, including staffing forecasts, hiring decisions, contract extensions, role transitions, compensation input, and performance-based actions
• Research and resolve complex client issues to ensure satisfaction
• Handle escalated calls and complaints within company policy
• Analyze trends and recommend improvements to enhance quality, efficiency, and client experience
• Identify workflow gaps and technology needs; develop and implement business case recommendations
• Partner with internal teams and external vendors to resolve issues and support projects
• Carry out additional duties as assigned

Benefits

• competitive compensation
• pension/retirement plans
• various health, wellbeing and lifestyle benefits
• Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED