Functional Psychiatry Clinical Liason

New U Therapy Center & Family Services

4d•Remote

About The Position

Join Our Growing Team at New U Therapy Center & Family Services! New U Therapy Center & Family Services is a multidisciplinary mental health organization dedicated to delivering innovative, high-quality behavioral health services that improve the lives of individuals, couples, and families. As we continue to expand our services and develop new programs, we are seeking an experienced and results-driven Functional Psychiatry Clinical Liason to help bring our next phase of growth to life. This is a unique opportunity to lead the development and launch of an innovative Functional Psychiatry Program from concept to implementation. The ideal candidate is a strategic thinker with experience in healthcare operations, program development, and cross-functional project leadership who is passionate about improving access to quality mental health care. If you thrive in fast-paced environments, enjoy building new initiatives from the ground up, and want to make a meaningful impact within a mission-driven organization, we encourage you to apply.

Requirements

Active RN license and experience working in a mental health or behavioral healthcare setting.
Strong patient coordination, communication, and customer service skills.
Ability to build rapport with patients and support them throughout their care journey.
Excellent organizational, time management, and multitasking abilities.
Strong critical thinking and problem-solving skills with keen attention to detail.
Ability to collaborate effectively with providers and cross-functional teams.
Proficiency with Microsoft Office, Google Workspace, and other computer-based systems.
A proactive, patient-centered approach with a commitment to delivering a positive patient experience.
Ability to work independently in a fully remote environment while maintaining productivity and accountability.
Alignment with the organization's values of excellence, adaptability, positivity, transparency, and continuous learning.

Responsibilities

Guide patients through enrollment, onboarding, and transitions into the Functional Psychiatry Membership Program.
Serve as the primary administrative point of contact, providing support and education throughout the patient journey.
Monitor patient engagement and adherence to treatment recommendations, conducting follow-ups as needed.
Coordinate with providers and cross-functional teams to ensure seamless care transitions and continuity of care.
Maintain accurate documentation and track patient progress, enrollment activities, and program participation.
Address and escalate billing, insurance, or clinical concerns to the appropriate teams.
Support program growth and quality improvement initiatives by identifying barriers and enhancing the patient experience.